At a Glance
- Tasks: Lead a dynamic team in reshaping our food store for the next generation of customers.
- Company: Join M&S, a leading retailer with a people-first culture.
- Benefits: Enjoy competitive pay, flexible working, and a 20% discount after probation.
- Other info: Access to mentorship, wellbeing resources, and diverse colleague networks.
- Why this job: Make a real impact on customer experience while developing your leadership skills.
- Qualifications: Experience in fast-paced retail and strong team leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Team In Store
- Store Dumfries
- Position type: Full Time
About The Role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
- All the details
- Join M&S as a
Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.
This isn’t a back-office leadership role.
You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.
We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.
- What Success Looks Like
- A department that trades strongly, looks brilliant and delivers five-star service
- A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
- Clear ownership of standards, safety, availability and operational excellence
- Strong commercial results driven by insight, pace and great leadership
- A culture where people feel valued, developed and excited to grow with M&S
- What We’re Looking For
- Proven experience leading teams in a fast-paced retail or customer-focused environment
- Strong commercial awareness with the confidence to use data and insight to drive results
- The ability to coach, develop and performance-manage with clarity and empathy
- Confidence having constructive, sometimes difficult conversations
- A resilient, adaptable mindset with the energy to lead through change
- Digital confidence and a willingness to embrace new ways of working
- A natural role model for great service, inclusion and M&S behaviours
- Meet the Team
- Our Support
- Mentorship
It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
Flexible working
We’re a 24/7 business and our working patterns adapt to our customers’ needs.
Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.
Benefits
- Wellbeing hub: Get access to resources to support your wellbeing, including a free virtual GP service.
- Giving back: Support your favourite charities by donating through your pay or even volunteering for them.
- Pay: Earn a competitive salary.
- Colleague discount: After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Please note only contracts of more than 12 weeks are eligible for this benefit.
- Time off: Competitive holiday entitlement with the potential to buy extra holiday days.
- Life assurance: Get cover for twice your salary up to age 70 (double with our Pension Plan).
- Workplace savings: We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
- My Choices: Save on everyday costs through discounts and offers and get access to great health benefits.
- Cycle to work: Bike/accessory hire with Cycle to Work and save on tax and national insurance.
- Smart tech: Buy the latest technology with interest-free financing directly from your salary.
- Family friendly policy: Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
- Colleague Networks
- Forces Community Network: Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
- Gender Equality Network: Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
- Health and
- Wellbeing
Network: Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
- LGBTQ+ Network: Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
- Cancer
Network: Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
- Menopause Network: Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
- Family & Carers Network: A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
- Culture and
- Heritage
Network: Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Everyone is welcome at M&S.
No exceptions.
It’s your background, abilities and differences that make you, uniquely you.
And when you’re part of M&S, that individuality has the potential to make waves.
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Team Manager - Food - Dumfries employer: Marks Spencer Store
Marks & Spencer is an exceptional employer, offering a vibrant work culture that prioritises customer-first service and employee development. As a Shift Lead in the Ulverston Foodhall, you will benefit from competitive pay, flexible shifts, and the opportunity to enhance your leadership skills within a renowned retail brand, all while working in a supportive environment that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Food - Dumfries
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Marks Spencer Store, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Marks Spencer Store!
We think you need these skills to ace Team Manager - Food - Dumfries
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Marks Spencer Store, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Marks Spencer Store and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Marks Spencer Store that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Marks Spencer Store
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
