Customer Assistant - Food - Sears Solihull

Position: Customer Assistant - Food – Sears Solihull. Location: Birmingham, West Midlands. Position type: Full Time. Contract type: Permanent. Salary: £13.41 p/h. Closing date: 6th October 2026. Reference: 139615.

About The Role

This position is for a Customer Assistant in the Food section, visiting XS. The schedule includes Week 1: Monday 14:00-22:00, Tuesday 14:00-22:00, Thursday 14:00-22:00, Friday 14:00-22:00, Saturday 14:00-22:00; Week 2: Sunday 14:00-22:00, Monday 14:00-22:00, Wednesday 14:00-22:00, Thursday 14:00-22:00, Friday 14:00-22:00. Christmas only: candidates may be asked to work full‑time hours in the weeks commencing 13th and 20th December.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

Support

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part‑time working, a 4‑day compressed week, or to job share if it’s in the best interests of everyone.

Benefits

• Wellbeing hub – Get access to resources to support your wellbeing, including a free virtual GP service.
• Giving back – Support your favourite charities by donating through your pay or even volunteering for them.
• Pay – Earn a competitive salary.
• Colleague discount – After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household. Please note only contracts of more than 12 weeks are eligible for this benefit.
• Time off – Competitive holiday entitlement with the potential to buy extra holiday days.
• Life assurance – Get cover for twice your salary up to age 70 (double with our Pension Plan).
• Workplace savings – We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
• My Choices – Save on everyday costs through discounts and offers and get access to great health benefits.
• Cycle to work – Bike/accessory hire with Cycle to Work and save on tax and national insurance.
• Smart tech – Buy the latest technology with interest‑free financing directly from your salary.
• Family friendly policy – Industry‑leading maternity, paternity, adoption and neo‑natal policies, providing support and flexibility for you and your family.

Colleague Networks

• Forces Community Network – Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
• Culture and Heritage Network – Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
• Family & Carers Network – A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
• Cancer Network – Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
• Health and Wellbeing Network – Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
• Gender Equality Network – Addressing gender‑related challenges, raising awareness, and driving action to ensure equal opportunities for all.
• Menopause Network – Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
• LGBTQ+ Network – Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Application Process

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

• Fill in our short application form and hit submit.
• We’ll invite you to take part in an online assessment. This could be before or after your interview.
• We’ll invite you to an in‑person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
• After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.

Why Join Us

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

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