At a Glance
- Tasks: Serve customers in a fast-paced café environment while delivering five-star service.
- Company: Join the dynamic team at M&S, a leading retail brand.
- Benefits: Enjoy competitive pay, flexible hours, and a generous colleague discount.
- Other info: Mentorship and support available to help you thrive in your role.
- Why this job: Be part of a vibrant team and make a real impact on customer experiences.
- Qualifications: No specific qualifications needed, just a passion for great service and teamwork.
The predicted salary is between 10.8 - 13.2 £ per hour.
Location: Aylesbury, Buckinghamshire
Contract type: Permanent
Position type: Part Time
Salary: £13.41 p/h
Closing date: 23rd August 2026
About The Role
Café Customer Assistant
Work Pattern:
- Saturday: 08:30 - 17:30
- Sunday: 08:30 - 17:30
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Meet the Team
Our Support Mentorship: It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
Flexible working: We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.
Benefits:
- Wellbeing hub: Get access to resources to support your wellbeing, including a free virtual GP service.
- Giving back: Support your favourite charities by donating through your pay or even volunteering for them.
- Pay: Earn a competitive salary.
- Colleague discount: After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Please note only contracts of more than 12 weeks are eligible for this benefit.
- Time off: Competitive holiday entitlement with the potential to buy extra holiday days.
- Life assurance: Get cover for twice your salary up to age 70 (double with our Pension Plan).
- Workplace savings: We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
- My Choices: Save on everyday costs through discounts and offers and get access to great health benefits.
- Cycle to work: Bike/accessory hire with Cycle to Work and save on tax and national insurance.
- Smart tech: Buy the latest technology with interest‑free financing directly from your salary.
- Family friendly policy: Industry‑leading maternity, paternity, adoption and neo‑natal policies, providing support and flexibility for you and your family.
Colleague Networks: We want you to feel supported, no matter what.
- Family & Carers Network: A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
- Menopause Network: Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
- Cancer Network: Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
- LGBTQ+ Network: Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
- Culture and Heritage Network: Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
- Health and Wellbeing Network: Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
- Forces Community Network: Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
- Gender Equality Network: Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Customer Assistant - Café - Aylesbury employer: Marks Spencer Store
Marks & Spencer is an exceptional employer, offering a vibrant work culture that prioritises customer-first service and employee development. As a Shift Lead in the Ulverston Foodhall, you will benefit from competitive pay, flexible shifts, and the opportunity to enhance your leadership skills within a renowned retail brand, all while working in a supportive environment that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Café - Aylesbury
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Marks Spencer Store and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Customer Assistant - Café - Aylesbury
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Marks Spencer Store that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Marks Spencer Store.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Marks Spencer Store get a sense of who you are beyond your experience!
How to prepare for a job interview at Marks Spencer Store
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Marks Spencer Store and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
