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For Companies At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, inclusive culture, and training on digital tools.
- Why this job: Be the face of M&S, delivering exceptional service and product knowledge.
- Qualifications: Strong customer service skills and a passion for food.
- Other info: Great opportunity for career growth in a dynamic retail environment.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern
- Week 1
- Monday: 16:00-20:00
- Tuesday: 16:00-20:00
- Wednesday: 16:00-20:00
- Thursday: 16:00-20:00
- Saturday: 16:00-20:00
- Sunday: 16:00-20:00
- Monday: 16:00-20:00
- Wednesday: 16:00-20:00
- Friday: 16:00-20:00
Role Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high‑quality products, great value offers and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Weymouth employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Weymouth
✨Tip Number 1
Get to know M&S and its products inside out! When you walk into that interview, show off your passion for their food range. Share your favourite products and why you love them – it’ll make you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you’d engage with customers. Remember, it’s all about making them feel valued, so be ready to share examples of how you’ve done this in the past.
✨Tip Number 3
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. Show that you’re ready to roll your sleeves up and tackle whatever comes your way – it’s all part of being a team player!
✨Tip Number 4
Don’t forget to highlight your digital skills! M&S is looking for someone who can use their digital tools effectively. Mention any experience you have with apps or tech that can enhance the customer experience – it’ll show you’re ready for the modern retail world.
We think you need these skills to ace Customer Assistant - Food - Weymouth
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Share specific examples from your past experiences where you provided excellent service or resolved issues. This will help us see that you’re ready to be a brand ambassador for M&S.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology in previous roles, let us know! This shows us you're prepared to enhance the customer experience using our digital resources.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Assistant at M&S. Use keywords from the job description and align your skills with what we're looking for. This will make your application stand out and show us you’ve done your homework!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology in previous jobs, share how it helped enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about your ability to work collaboratively. Share examples of how you've adapted to changing situations in the workplace, highlighting your flexibility and commitment to creating a positive environment.
