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- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-known retail brand with a focus on teamwork and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Dynamic work environment with a supportive team culture.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern:
- Sunday 15:00-23:00
- Monday 15:00-23:00
- Wednesday 15:00-23:00
- Thursday 15:00-23:00
- Friday 15:00-23:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Westwood Cross employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Westwood Cross
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on M&S and their values. This way, you can show how you fit into their team atmosphere and align with their customer service standards.
✨Tip Number 2
Practice your leadership skills! As a Shift Lead, you'll need to coordinate resources and lead a team. Think of examples from your past experiences where you've successfully led a group or improved productivity.
✨Tip Number 3
Be ready to discuss operational tasks! Brush up on your knowledge of health and safety legislation and be prepared to talk about how you would ensure a clean and safe store environment during your shift.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through StudySmarter. It shows you're serious about the role and helps us keep track of your application.
We think you need these skills to ace Shift Lead - Food - Westwood Cross
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading teams or managing operations. We want to see how you can coordinate resources and drive productivity, just like the Shift Lead role requires.
Be Specific About Your Experience: When detailing your previous roles, focus on specific tasks you've handled that relate to the job description. Mention how you've contributed to a clean and safe environment or improved customer service, as these are key aspects of the role.
Demonstrate Your Team Spirit: We love a great team atmosphere! Share examples of how you've fostered inclusivity and collaboration in your past roles. This will show us that you can create a positive environment for everyone at Westwood Cross.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with StudySmarter.
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in the past. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Since the role involves role modelling great customer service, think of specific instances where you’ve gone above and beyond for customers. Be ready to discuss how you would create an inclusive team atmosphere and ensure a quick payment experience for customers.
✨Be Prepared for Operational Scenarios
Anticipate questions about handling operational tasks, such as opening and closing procedures or managing health and safety compliance. Brush up on relevant legislation and be ready to discuss how you would ensure a clean, safe, and well-presented store.