Lead Analyst - People Analytics in Westminster

M&S is a leading retailer with a rich heritage, empowered by incredible colleagues and customers who expect us to keep raising the bar. As we transform our business, People Analytics plays a critical role in shaping the future of how we work. We are looking for an engaging, confident and curious Lead Analyst who can turn people data into meaningful insight that drives action, inspires behavioural change, and supports smarter decision‐making across the People Team. You will be joining us at an exciting moment of growth as we rapidly expand our insight capability. This is a fantastic opportunity to influence senior leaders, shape our data culture and directly contribute to a high‐performance organisation.

What You’ll Be Doing

• Utilise deep understanding of people metrics to generate actionable insight, explaining drivers, dependencies and opportunities to inform decision making.
• Provide robust measurement and clear storytelling of the People Plan's priority areas, reviewing progress and seeing opportunities to improve ways of working.
• Establish a proactive rhythm of insight delivery, championing insight‐led problem solving and enhancing data confidence across the organisation.
• Apply advanced analytics and data tools to elevate reporting, support critical thinking and maximise the impact of our insight products.
• Support the education and upskilling of colleagues to strengthen data literacy, adoption and the overall maturity of our People Analytics capability.

Who you are

• Ability to turn data into compelling stories using strong narrative and clear visualisation.
• Strong eye for business with an understanding of Retail and People Analytics trends.
• Excellent communication skills with the ability to influence and engage business partners at all levels, both technical and non‐technical.
• Proficiency with modern data and BI tools (e.g. Power BI, Excel), with additional capability in areas such as SQL, Python, R, machine learning or predictive modelling considered an advantage.
• Proven ability to build trusted relationships, work collaboratively, and coach others while remaining hands‐on and delivery focused.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast‐moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third‐party brands for you and someone in your household, available once you’ve completed your probation.
• Competitive holiday allowance with the option to buy more.
• Discretionary bonus schemes linked to your performance and ours.
• Strong pension and life assurance to help plan for the future.
• Tailored induction and training to support your development from day one.
• Exclusive perks and savings through our M&S Choices portal.
• Market‐leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year to support a cause that matters to you.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.