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- Tasks: Lead the adoption of Data & AI tools, ensuring colleagues are confident and supported in their use.
- Company: Join Marks & Spencer, a forward-thinking retailer transforming the industry.
- Benefits: Inclusive culture, diverse teams, and opportunities for personal and professional growth.
- Other info: Be part of an ambitious team committed to innovation and inclusivity.
- Why this job: Make a real impact by driving change in a dynamic retail environment.
- Qualifications: Experience in change management and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
The Data & AI Adoption Lead is accountable for ensuring Data and AI products, tools, and capabilities are successfully adopted by colleagues across the business. Working closely with Product, Delivery, Engineering, and Business teams, the role focuses on the people side of change, translating technical solutions into confident, sustained day-to-day use that delivers real business value. This role is particularly focused on delivering adoption into retail and frontline environments, where change must land clearly, practically, and at pace.
Who you are
- Experience delivering change into retail, stores, contact centres, supply chain, or operational environments.
- Proven experience delivering change, adoption, or transformation in data, digital, technology, or business change programmes.
- Strong stakeholder management skills, with the ability to influence without authority.
- Confident communicator, able to turn complex or technical concepts into clear, colleague-focused messages.
- Experience in partnering with Product, Delivery, and Technology teams to translate solutions into real-world adoption.
What you will do
- Own and deliver end-to-end adoption for Data & AI initiatives, ensuring colleagues are ready, confident, and supported to change how they work.
- Lead change impact assessments and readiness activities aligned to delivery milestones.
- Design and deliver communications, engagement, and training plans, tailored to different colleague audiences (including retail roles).
- Act as the adoption point of contact across Product, Delivery, Data, AI, Governance, and the business.
- Track adoption, sentiment, and risks, escalating where adoption threatens value realisation and supporting teams to course correct.
Everyone's welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Data & Adoption Lead in Westminster employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data & Adoption Lead in Westminster
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Marks & Spencer. A friendly chat can open doors and give you insights that might just help you land that Data & Adoption Lead role.
✨Tip Number 2
Prepare for the interview by practising your storytelling skills. You’ll want to share how you've successfully driven change in retail or operational environments. Make it relatable and show how your experience translates into real-world adoption.
✨Tip Number 3
Showcase your communication skills! During interviews, be ready to explain complex concepts in simple terms. This is key for the role, so think of examples where you’ve made tech easy for colleagues to understand and use.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our ambitious journey at Marks & Spencer.
We think you need these skills to ace Data & Adoption Lead in Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in delivering change in retail or operational environments. We want to see how your skills align with the Data & AI Adoption Lead role, so don’t hold back!
Showcase Your Communication Skills: Since this role involves translating complex concepts into clear messages, include examples of how you've effectively communicated with stakeholders in the past. We love seeing confident communicators who can engage different audiences!
Highlight Stakeholder Management Experience: Demonstrate your ability to influence without authority by sharing specific instances where you’ve successfully managed stakeholders. This is key for us, as collaboration is at the heart of what we do.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Make sure you understand the Data & AI products and tools that the company uses. Familiarise yourself with how these solutions can be applied in retail and operational environments. This will help you speak confidently about how you can drive adoption and make a real impact.
✨Showcase Your Change Management Skills
Prepare examples from your past experiences where you've successfully led change initiatives. Highlight your ability to influence stakeholders and communicate complex ideas clearly. This will demonstrate that you can effectively manage the people side of change, which is crucial for this role.
✨Tailor Your Communication Style
Since the role involves designing communications and training plans for different audiences, think about how you can adapt your communication style. Be ready to discuss how you would engage various colleague groups, especially in retail settings, to ensure they feel supported and confident in using new tools.
✨Be Ready to Discuss Metrics
Understand how adoption success is measured. Be prepared to talk about how you would track adoption rates, sentiment, and potential risks. Showing that you can proactively manage these aspects will highlight your strategic thinking and commitment to delivering business value.