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- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Flexible hours, team support, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same – embrace the challenge!
- Why this job: Be at the forefront of customer experience and make a real impact.
- Qualifications: Passion for food, resilience, and digital confidence required.
The predicted salary is between 12 - 13 £ per hour.
Work Pattern: Tuesday 18:00 - 22:00, Friday 18:00 - 22:00, Saturday 18:00 - 22:00
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.
Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food -West Wickham Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food -West Wickham Simply Food
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and their food products. This will help you connect with the brand and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle busy periods or difficult customers. Being able to showcase your ability to thrive under pressure will set you apart.
✨Tip Number 3
Be ready to talk about teamwork! M&S values a positive environment, so come prepared with examples of how you've worked well with others. Highlighting your flexibility and adaptability will show you're the perfect fit for their dynamic store.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools to enhance the customer experience.
We think you need these skills to ace Customer Assistant - Food -West Wickham Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and how you can share that enthusiasm with customers. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills: Make sure to mention any experience you have in customer service. We’re all about delivering five-star service, so share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of making every customer feel valued.
Emphasise Your Team Spirit: Being a team player is crucial in our fast-paced environment. In your application, talk about times when you've worked well in a team, supported your colleagues, or contributed to a positive atmosphere. We want to know that you can thrive alongside us!
Be Flexible and Ready for Challenges: Flexibility is key in retail, so don’t forget to mention your willingness to adapt to different roles and challenges. Share any experiences where you've had to think on your feet or handle unexpected situations. This will show us that you're ready to roll up your sleeves and tackle whatever comes your way!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to meet customer needs, especially in high-pressure situations. This will demonstrate that you can thrive in a busy retail environment.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work well in a team and adapt to changing demands. Share specific instances where you supported colleagues or took on different roles to ensure smooth operations. This aligns perfectly with the collaborative spirit M&S values.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, think of examples where you've used technology to enhance customer experiences. Whether it's using apps or in-store devices, showing that you're comfortable with digital tools will set you apart as a candidate who can contribute to M&S's innovative approach.