Designate Store Manager - West Hampstead, Swiss Cottage, Kilburn, West Hampstead Areas in Watford

As Store Manager, you’ll own the full operation, leading with confidence, building high-performing teams, and setting the pace in a fast-changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.

What you’ll do:

• Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics.
• Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
• Own the change agenda landing transformation initiatives with clarity, urgency and pace.
• Build a high-performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of.
• Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
• Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
• Be the voice of your store – representing your people, saying it as it is and owning the follow‑through on what needs to improve.
• Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.

Who you are:

• A proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
• Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.
• A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
• Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future.
• Strong on planning, performance management and resilience.
• A proven track record of performance management, able to lead teams to deliver results at pace.
• Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
• Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.

What’s in it for you:

• Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day.
• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.