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- Tasks: Deliver exceptional customer service and promote high-quality food products.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Must be 18 or over; strong communication and digital skills required.
- Other info: Flexible working options available; commitment to inclusion and diversity.
The predicted salary is between 13 - 16 £ per hour.
Work Pattern:
- Week 1
- Sunday: 06:00 - 12:00
- Monday: 04:00 - 10:00
- Wednesday: 04:00 - 10:00
- Monday: 04:00 - 10:00
- Tuesday: 04:00 - 10:00
- Saturday: 04:00 - 10:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Foods section, where you will become a champion of our high-quality products, great value offers, and excellent customer service. We are seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You will be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you will make sure our customers feel truly valued every time they shop with us.
At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You will take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (Early Morning) - Food - Waterlooville Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (Early Morning) - Food - Waterlooville Simply Food
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. Talk about your favourite products and how you’d recommend them to customers. This will make you stand out as a true brand ambassador!
✨Tip Number 2
Be ready to demonstrate your customer service skills. Think of examples where you’ve gone above and beyond for a customer in the past. M&S values remarkable service, so showing that you can deliver this will definitely catch their attention.
✨Tip Number 3
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. Whether it’s stocking shelves or helping customers at the service points, showing that you’re up for anything will make you a valuable asset to the team.
✨Tip Number 4
Don’t forget to highlight your digital skills! M&S is all about using tech to enhance the shopping experience. Mention any experience you have with apps or digital tools, and be ready to learn more about their systems like the Sparks App.
We think you need these skills to ace Customer Assistant (Early Morning) - Food - Waterlooville Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know how much you love M&S Food products! Share any experiences or knowledge you have about our offerings. This will show us that you're genuinely excited about the role.
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service. We want to see examples of how you've gone above and beyond for customers in the past. This is key to being a great Customer Assistant!
Be Digital Savvy: Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. Let us know how you can use technology to enhance the customer experience at M&S.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, brush up on M&S Food products. Familiarise yourself with their range, promotions, and any new items. This will show your passion for the brand and help you engage with customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to putting customers first.
✨Be Digitally Savvy
Since being digitally confident is essential, make sure you’re comfortable discussing digital tools like the Sparks App. You might even want to mention any experience you have with similar technology to highlight your adaptability.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be ready to discuss how you’ve worked collaboratively in previous roles. Share examples of how you adapted to changing situations and supported your colleagues to create a positive work environment.
