Work Pattern
- Week 1
- Sunday 08:00-17:00
- Thursday 08:00-17:00
- Friday 08:00-17:00
- Week 2
- Wednesday 08:00-17:00
- Thursday 08:00-17:00
- Friday 08:00-17:00
Purpose of Learning Assistant
To support the Regional People Manager and Regional Learning Partner to deliver an outstanding academy learning service at all levels.
Accountabilities
- Develop remarkable people
- Support coordination of all development programmes including employability schemes for customer assistants
- Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
- Ensure all regional learning hubs and the academy facilities are maintained to a high standard
- Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
- Offer exceptional levels of service to all colleagues and visitors across the academy
- Delivering regional buddy upskilling where required
- Deliver upskilling to Induction facilitators in standalone hubs where required
- Listen and act on colleague feedback to make this a great place to work , with the support of BIG
- 100% accurate execution
- Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
- Build key stakeholder relationships across Centre of Expertise, externally and Region
- Utilise digital tools to manage academy learning capacity
- Drive high performance
- Act as subject matter expert for onboarding and My Welcome
- Support the delivery and completion of Compliance Learning across the region
- Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement
Technical Skills/ Experience
- Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Adapting to change
- Ability to learn new ways of working quickly and be able to deliver relevant information
- Able to confidently deliver information in a public forum and ensure attendees' understanding
#J-18808-Ljbffr
Customer Assistant - Learning - Gemini in Warrington employer: Marks & Spencer Plc
Join M&S as a Team Support Manager in Bristol Longwell Green Retail Park, where we pride ourselves on fostering a dynamic and inclusive work culture. With opportunities for personal growth and development, you will play a vital role in leading your team to deliver exceptional customer service while enjoying the benefits of a supportive environment that values hard work and dedication. Our commitment to employee well-being and career advancement makes us an excellent employer for those seeking meaningful and rewarding employment.
