At a Glance
- Tasks: Deliver exceptional customer service in Fashion, Home & Beauty through styling and fitting appointments.
- Company: Join M&S, a leading retailer known for its commitment to customer experience.
- Benefits: Enjoy a flexible work pattern including weekends and evenings.
- Other info: Work hours include Sundays, Mondays, and Saturdays.
- Why this job: Be part of a transformation in retail, focusing on personal customer connections.
- Qualifications: Must be fashion-forward, confident, and digitally savvy with strong customer rapport skills.
The predicted salary is between 22000 - 25000 £ per year.
Work pattern
- Sunday: 10:00-16:30
- Monday: 11:15-18:00
- Saturday: 09:30-18:00
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation.
We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor‑made beauty routine. You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.
At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
Efficiency and effectiveness are non‑negotiable. You’ll keep standards sky‑high while balancing speed and accuracy, even when the pressure is on.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five‑star service.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head‑on.
If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply today.
Customer Assistant - Fashion, Home & Beauty - Wakefield employer: Marks & Spencer Plc
M&S is located in Wakefield and offers a dynamic retail environment. The team focuses on delivering a five-star customer experience while adapting to fast-paced retail demands. Employees benefit from a flexible schedule and opportunities for personal growth.
