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- Tasks: Serve customers, maintain bakery standards, and ensure fresh products are always available.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Competitive pay, flexible hours, and training opportunities in a dynamic environment.
- Why this job: Be part of a fast-paced team delivering fresh food and exceptional service daily.
- Qualifications: Must be 18+, with a passion for food and strong customer service skills.
- Other info: Embrace a role where your efforts directly impact customer satisfaction.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern:
- Week 1: Sunday 0800-1800, Monday 0500-1300, Tuesday 0500-1300, Saturday 0500-1300
- Week 2: Sunday 0800-1800, Monday 0500-1300, Wednesday 0500-1300, Saturday 0500-1300
Under 18 disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We’re seeking passionate individuals with a love for food that strive for perfection every day. You’ll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
At M&S, our customers don’t wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety. You’ll confidently manage demand, keeping our shelves full and our customers impressed. Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.
Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output. Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination. This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
Inclusion, Diversity & Equal Opportunities: We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In Store Bakery - Uxbridge employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Uxbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and products will help you connect with the team and show that you're genuinely interested in being part of their fresh produce family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering five-star service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Show off your teamwork spirit! This job requires working closely with others, so be prepared to discuss how you collaborate with teammates. Share instances where you've helped create a positive work environment or tackled challenges together.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the M&S team. Don’t forget to highlight your flexibility and adaptability in your application – they’re key for this fast-paced role!
We think you need these skills to ace Customer Assistant - In Store Bakery - Uxbridge
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any relevant experience or hobbies that showcase your enthusiasm for fresh produce and baking. We want to see that you’re as excited about this role as we are!
Highlight Your Team Spirit: Being a team player is crucial in our fast-paced environment. Make sure to include examples of how you've worked well with others in previous roles. We value collaboration, so show us how you can contribute to our bakery team!
Emphasise Your Flexibility: This role requires adaptability, so don’t forget to mention your willingness to take on different tasks and shifts. Share any experiences where you’ve successfully adjusted to changing situations – it’ll show us you’re ready for the rhythm of the store!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Bakery Basics
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with different types of bread and pastries, as well as any popular items M&S offers. This will show your passion for food and help you engage confidently with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to meet a customer's needs. This is crucial for a role that prioritises customer satisfaction.
✨Demonstrate Team Spirit
Since being a team player is vital in this role, come ready to discuss how you've successfully worked in teams before. Share specific instances where collaboration led to achieving a common goal, especially in fast-paced environments.
✨Be Ready for Flexibility Questions
Expect questions about your adaptability and flexibility. Prepare to discuss how you handle changing situations or unexpected challenges, as this role requires quick thinking and the ability to switch tasks efficiently.