At a Glance
- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-known food service brand with a focus on teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with a focus on inclusivity and team spirit.
- Why this job: Be a key player in creating a welcoming shopping experience.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Work Pattern
- Week 1
- Monday 14:00-22:00
- Tuesday 14:00-22:00
- Thursday 14:00-22:00
- Friday 14:00-22:00
- Saturday 14:00-22:00
- Week 2
- Sunday 12:30-20:30
- Monday 14:00-22:00
- Wednesday 14:00-22:00
- Thursday 14:00-22:00
- Friday 14:00-22:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Food Service Shift Lead: Store Ops & Team Coach in Uckfield employer: Marks & Spencer Plc
As a Food Service Shift Lead at our vibrant store, you will thrive in a supportive and dynamic work environment that prioritises teamwork and personal growth. We offer competitive benefits, including flexible scheduling and opportunities for career advancement, all while fostering a culture of inclusivity and exceptional customer service. Join us in creating a welcoming atmosphere where your contributions are valued and recognised, making every shift rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Food Service Shift Lead: Store Ops & Team Coach in Uckfield
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially around coaching and operational tasks.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. It shows respect for the role and the team you'll be working with. Plus, it boosts your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Food Service Shift Lead: Store Ops & Team Coach in Uckfield
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coaching others. We want to see how you can inspire and motivate your colleagues to deliver great service and keep the store running smoothly.
Be Specific About Your Experience:When detailing your previous roles, focus on specific tasks you've handled that relate to the Shift Lead position. Mention any operational responsibilities you've had, especially those that involved coordinating resources or managing a team.
Demonstrate Your Customer Service Skills:Customer service is key in this role, so share examples of how you've gone above and beyond for customers in the past. We love to see candidates who understand the importance of creating a welcoming atmosphere for everyone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Food Service Shift Lead. Familiarise yourself with the key tasks like coordinating resources, leading the fill operation, and ensuring a great customer experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved productivity. Highlight how you can create an inclusive atmosphere and model great customer service.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a busy shift or resolving a conflict among team members. Think through potential scenarios beforehand and have clear, structured responses ready to demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
