Team Manager - Foods - Through The Night- Handforth

M&S is evolving and it’s evolving fast! As part of our ongoing transformation to deliver stores of the future, we’re looking for strong, innovative and resilient leaders to inspire and influence change. Our Team Managers are responsible for leading the majority of our colleague population and are an integral cog within the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it’s meaningful to you, it’s important to us.

What are we looking for?

• A Team Manager to lead the Through The Night Foods Team at the Handforth store.
• Due to the nature of this role, we cannot accept applications from anyone under 18 years of age.
• Please note that this is a Full-Time role that requires flexibility and strong leadership of a large team with a commitment to achieving high standards, excellent results and working to set up in time for the store opening its doors to customers.

What’s in it for YOU?

• Being a part of M&S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.
• 20% Colleague discount on most things from furniture, fashion and food.
• A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development.
• 29 days holiday including bank holidays!
• Amazing perks and discounts via our M&S Choices website.
• Charity Volunteer Day – A paid day away from work to support your chosen charity.
• A very generous Defined Contribution Pension Scheme and Life Assurance.
• Every colleague at M&S has access to a fantastic range of wellbeing support.
• £4.00 per hour for Additional Unsocial Hours Premium (for any hours worked between 22:00 and 06:00).

Purpose

• Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability.
• Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers.
• Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region.
• Ensure colleagues understand and are motivated to deliver their part.
• Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand.
• Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often.

Key Accountabilities

• Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s.
• Supports the delivery and embedding of the business transformation plan and change initiatives for their area.
• Delivers great standards and service by setting clear expectations with store colleagues.
• Create the right culture, role modelling new digital ways of working and leadership behaviours.
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
• Deliver brilliant basics through the team.
• Seeks customer feedback and takes action to deliver improvement.
• Uses data and insight to improve customer instore experience, improve the operation and drive performance.
• Support the delivery of Plan A.
• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Deliver all line management activities in line with company process and policy.
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
• Deliver operational excellence to maximise product availability, minimise stock and cash loss.
• Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly.
• Maintain a safe and legal store environment.
• Supports visual merchandising updates across all launches, events and campaigns.

Technical Skills/ Experience

• Ability to lead a team to deliver excellent customer service and KPI’s across the store.
• Create the right culture, role modelling new digital ways of working and leadership behaviours.
• Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems.
• Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
• Good working knowledge of VM principles.
• Good level of digital capability and an understanding and use of all systems.
• Good knowledge of the legal requirements across their area of accountability and the store.
• Knowledge of our people policies and managing performance within a team.
• The ability to have difficult conversations with effective resolutions with colleagues.
• Good communicator and listener who will inspire, share their knowledge and best practices with others.
• Ability to plan and review across the week and the month.
• Ability to deliver under pressure demonstrating resilience.
• Ability to build and maintain relationships with key stakeholders across the store and region.
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.

Key Leadership Capabilities

• Successfully embeds change for lasting commercial impact and results.
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting.
• Takes ownership and accountability for the success of their team.
• Spends time coaching colleagues to accelerate performance and personal growth.
• Recognises high performance and supports poor performers to improve.
• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are.
• Uses customer feedback and market trends to guide teams work.
• Helps teams understand information and business messages by actively seeking out opinions and asking questions.
• Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues.
• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG