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- Tasks: Lead teams to ensure top-notch customer service and efficient store operations.
- Company: A leading retail company known for its dynamic work culture.
- Benefits: Flexible 6-week shift rotation and career development opportunities.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Strong leadership skills and a solid understanding of retail operations.
- Other info: Exciting environment with plenty of room for growth and advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading retail company is seeking a Team Support Manager to oversee sales operations and ensure a high standard of customer service. This role involves coordinating teams, leading operational tasks, and driving efficiency within the store. The ideal candidate will possess strong leadership skills and a deep understanding of retail operations. The position offers a 6-week rotation of shifts and opportunities for career development in a dynamic retail environment.
Store Operations Lead — Shift & Service Excellence employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Lead — Shift & Service Excellence
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to retail operations and customer service. We should also think about specific examples from our past experiences that showcase our leadership skills.
✨Tip Number 3
Dress the part! When we show up for an interview, let’s make sure we look professional and ready to lead. First impressions matter, especially in retail.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Store Operations Lead — Shift & Service Excellence
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully coordinated teams and driven operational tasks in previous roles.
Demonstrate Your Retail Knowledge: Use your application to showcase your understanding of retail operations. Mention any specific strategies or practices you've implemented that improved customer service or efficiency in your past jobs.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the role. Make sure to align your skills and experiences with the job description for the Store Operations Lead position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Retail Operations
Make sure you brush up on your knowledge of retail operations before the interview. Understand the key metrics that drive sales and customer satisfaction, as well as any recent trends in the industry. This will show that you're not just interested in the role but also invested in the company's success.
✨Demonstrate Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your leadership style and how it aligns with the company's values.
✨Emphasise Customer Service Excellence
Since the role focuses on ensuring high standards of customer service, be ready to discuss your approach to customer interactions. Share specific instances where you went above and beyond to enhance customer experience, and how you would instil that same ethos in your team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about the team dynamics, the challenges they face in store operations, or opportunities for career development. This shows that you’re proactive and genuinely interested in contributing to their success.
