At a Glance
- Tasks: Lead a dynamic store team, driving performance and creating an exceptional shopping experience.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, bonuses, and wellbeing support.
- Other info: Be part of a diverse team committed to making a positive impact.
- Why this job: Shape the future of retail while developing your leadership skills in a fast-paced environment.
- Qualifications: Proven leadership in retail, strong communication, and digital decision-making skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Store Manager, you’ll own the full operation, leading with confidence, building high‑performing teams, and setting the pace in a fast‑changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.
What you’ll do:
- Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the P&L.
- Set the strategy and direction for the store, making sure every colleague knows their part and is held to account for delivering it.
- Own the change agenda landing transformation initiatives with clarity, urgency and pace.
- Build a high‑performance culture by coaching managers, growing talent, and creating a store people want to join and stay in.
- Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
- Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
- Be the voice of your store – representing your people, saying it as it is and owning the follow‑through on what needs to improve.
- Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.
Who you are:
- A proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
- Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.
- A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
- Strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations.
- Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
- Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.
What’s in it for you:
- 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
Everyone’s welcome:
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.
Store Manager - Large Format - Merry Hill employer: Marks & Spencer Plc
Marks & Spencer is an exceptional employer that fosters a dynamic and inclusive work culture, empowering Store Managers to lead high-performing teams in a fast-paced retail environment. With competitive benefits such as a generous pension scheme, extensive training programmes, and a commitment to employee wellbeing, M&S provides ample opportunities for personal and professional growth. Join us at Merry Hill and be part of a transformative journey in retail, where your leadership can make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Large Format - Merry Hill
✨Tip Number 1
Get to know the company inside out! Research Marks & Spencer's values, recent news, and their approach to retail. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Store Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and retail performance. Think about how you can demonstrate your ability to drive results and build high-performing teams. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S family. So, get your application in ASAP!
We think you need these skills to ace Store Manager - Large Format - Merry Hill
Some tips for your application 🫡
Show Your Leadership Skills:As a Store Manager, we want to see your leadership style shine through in your application. Share examples of how you've built high-performing teams and driven results in a fast-paced environment.
Be Clear and Direct:We appreciate clear communication, so make sure your application reflects that. Use straightforward language to convey your experience and how you can bring clarity and accountability to our store operations.
Highlight Your Commercial Acumen:Don’t forget to showcase your understanding of commercial performance! Talk about how you've used data and insights to make confident decisions that drive profit and improve service in your previous roles.
Apply Through Our Website:We recommend applying as soon as possible through our website. It’s the best way to ensure your application gets the attention it deserves, especially since this role may close earlier than advertised!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Retail Plan
Before the interview, make sure you understand the retail plan for the store. Familiarise yourself with how to drive commercial, operational, and people performance. Be ready to discuss how you would set the strategy and direction for the store.
✨Showcase Your Leadership Skills
Prepare examples of how you've built high-performing teams in the past. Highlight your experience in coaching managers and growing talent. This role requires inspiring leadership, so be ready to demonstrate your ability to motivate and engage your team.
✨Be Data-Driven
Since the role involves using data to unlock opportunities, come prepared with examples of how you've used data and insights to make decisions in previous roles. Discuss how you can leverage digital tools to improve service and boost efficiency.
✨Communicate Clearly
Practice articulating your thoughts clearly and directly. The interviewers will be looking for someone who can communicate effectively and make tough calls. Prepare to discuss how you’ve handled challenging situations and brought colleagues along with you.
