Store Manager: Customer Experience & Growth
Store Manager: Customer Experience & Growth

Store Manager: Customer Experience & Growth

Full-Time 36000 - 60000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic team to enhance customer experience and drive store profitability.
  • Company: A leading retail company with a focus on customer service and growth.
  • Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
  • Why this job: Join us to make a real difference in customer satisfaction and team success.
  • Qualifications: Strong leadership skills and a passion for customer service are essential.
  • Other info: Exciting opportunity for growth in a fast-paced retail environment.

The predicted salary is between 36000 - 60000 Β£ per year.

A leading retail company is looking for a Team Manager for their Cafe & Ops in Aberdeen City. In this role, you will support store profitability through effective leadership and customer service initiatives. You will manage a multiskilled team, ensuring exceptional standards and compliance with business expectations.

Strong leadership, flexibility, and the ability to drive sales metrics are essential. If you have the passion for enhancing customer experience, we want to hear from you!

Store Manager: Customer Experience & Growth employer: Marks & Spencer Plc

Join a leading retail company in Aberdeen City, where we prioritise employee growth and development within a vibrant work culture. Our commitment to exceptional customer service is matched by our dedication to providing comprehensive training and career advancement opportunities, making us an excellent employer for those passionate about enhancing customer experiences.
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Contact Detail:

Marks & Spencer Plc Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Store Manager: Customer Experience & Growth

✨Tip Number 1

Network like a pro! Reach out to your connections in the retail industry, especially those who work in customer experience or management roles. A friendly chat can lead to insider info about job openings and even referrals.

✨Tip Number 2

Show off your leadership skills! When you get the chance to interview, share specific examples of how you've successfully led a team or improved customer service. We want to see your passion for enhancing customer experience shine through!

✨Tip Number 3

Be flexible and adaptable! Retail is all about change, so highlight your ability to pivot and manage a multiskilled team effectively. This will show potential employers that you're ready to tackle any challenge that comes your way.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. Don’t miss out on the opportunity to make a real impact!

We think you need these skills to ace Store Manager: Customer Experience & Growth

Leadership Skills
Customer Service
Sales Metrics Management
Team Management
Flexibility
Compliance Management
Profitability Analysis
Customer Experience Enhancement

Some tips for your application 🫑

Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and driven results, especially in customer service settings.

Emphasise Customer Experience: Since this role is all about enhancing customer experience, share specific examples of how you've improved customer satisfaction or engagement in previous roles. We love seeing your passion for putting customers first!

Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Store Manager position. Remember, less is often more!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!

How to prepare for a job interview at Marks & Spencer Plc

✨Know the Company Inside Out

Before your interview, make sure you research the retail company thoroughly. Understand their values, mission, and recent initiatives, especially those related to customer experience and growth. This will not only help you answer questions more effectively but also show your genuine interest in the role.

✨Showcase Your Leadership Skills

As a Store Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team, improved customer service, or driven sales metrics. Be ready to discuss how you can apply these skills to enhance the customer experience in this new role.

✨Demonstrate Flexibility and Adaptability

Retail environments can be unpredictable, so it's important to highlight your flexibility. Think of situations where you've had to adapt quickly to changes or challenges. Share these stories during your interview to illustrate your ability to thrive in a dynamic setting.

✨Prepare Questions That Matter

At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's approach to customer experience and growth strategies. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your values.

Store Manager: Customer Experience & Growth
Marks & Spencer Plc

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