Marks & Spencer Plc is seeking a Staff Software Engineer focused on backend for Customer Support. You will provide technical leadership across the Contact Centre, shaping architecture and ensuring reliable, scalable services involving CCaaS platforms such as Azure, Google, Zendesk and Twilio.
The role blends hands-on coding in Java with guiding frontend work in React/Next.js. You’ll collaborate with Product, Architecture, Data, Security and Customer Service teams to deliver robust self‑service,
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Staff Backend Engineer - CCaaS & APIs Architect employer: Marks & Spencer Plc
Join M&S as a Team Support Manager in Bristol Longwell Green Retail Park, where we pride ourselves on fostering a dynamic and inclusive work culture. With opportunities for personal growth and development, you will play a vital role in leading your team to deliver exceptional customer service while enjoying the benefits of a supportive environment that values hard work and dedication. Our commitment to employee well-being and career advancement makes us an excellent employer for those seeking meaningful and rewarding employment.
