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- Tasks: Lead the team to ensure a smooth shopping experience and maintain store standards.
- Company: Join Marks & Spencer, a leader in retail innovation and customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be the face of M&S, making a real impact on customer satisfaction.
- Qualifications: Strong customer service skills and ability to work in a fast-paced environment.
- Other info: Inclusive workplace with a commitment to diversity and flexible working options.
The predicted salary is between 1300 - 1800 £ per month.
Work Pattern:
- Week 1: Sunday 0700-1500, Tuesday 0600-1400, Wednesday 0600-1400, Friday 0600-1400
- Week 2: Monday 1400-2300, Tuesday 1400-2300, Friday 1400-2300, Saturday 1400-2300
Under 18 Disclaimer: This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead: To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Shift Lead - Food - Marshalswick St Albans Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Marshalswick St Albans Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S's values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience, as these are key for the Shift Lead role.
✨Tip Number 3
Be ready to share examples! Think of specific times when you've led a team or improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Shift Lead - Food - Marshalswick St Albans Simply Food
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Shift Lead role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills: Since this role is all about delivering a great shopping experience, share specific examples of how you've provided excellent customer service in the past. We want to see your passion for helping customers!
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and make sure your key points stand out. We appreciate clarity and want to easily see why you're a great fit for our team.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Shift Lead. Familiarise yourself with the key accountabilities like customer service, team coordination, and operational tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a great shopping experience, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet customer needs, as this will resonate well with the interviewers.
✨Demonstrate Team Leadership
As a Shift Lead, you'll need to coordinate and motivate your team. Be ready to discuss your leadership style and provide examples of how you've successfully led a team or managed conflicts. Highlight your ability to create an inclusive atmosphere and support your colleagues.
✨Prepare for Operational Scenarios
Expect questions about how you would handle various operational challenges, such as managing stock levels or ensuring a clean store. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills and attention to detail.
