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- Tasks: Join M&S as a Customer Assistant, delivering top-notch service in our Food section.
- Company: M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Earn a competitive wage plus an unsocial premium for late-night shifts.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be at the forefront of retail, making customers feel valued and driving sales.
- Qualifications: Must be over 18, with a passion for food and excellent customer service skills.
The predicted salary is between 12 - 13 £ per hour.
Work Pattern: Monday 16:30-23:00, Thursday 16:30-23:00, Friday 16:30-23:00, Saturday 16:30-23:00.
Under 18 Disclaimer: This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Unsocial Premium: Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
About the role: Join M&S as a Customer Assistant in our Food section, where you’ll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You will be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You’ll utilise our digital tools, such as Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Marshalswick St Albans employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Marshalswick St Albans
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will demonstrate your commitment to delivering five-star service, which is key for this role.
✨Tip Number 3
Be ready to showcase your flexibility! Since no two shifts are the same, be prepared to discuss how you can adapt to different tasks and challenges. Highlighting your ability to thrive under pressure will show you're the right fit for the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at M&S. So, take your marks and get that application in!
We think you need these skills to ace Customer Assistant - Food - Marshalswick St Albans
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about the role and ready to embrace the fast-paced environment at M&S.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. If you've worked in retail or have a knack for customer service, shout about it! We love seeing how your skills align with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your enthusiasm for the role but also help you confidently recommend products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your ability to thrive under pressure and deliver five-star service.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work well in a team and adapt to changing situations. Retail can be unpredictable, so share examples of how you've successfully collaborated with colleagues or adjusted to last-minute changes in your previous roles.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, think of instances where you've used technology to enhance customer experiences. Whether it's using apps or in-store devices, showing that you're comfortable with digital tools will set you apart from other candidates.