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For Companies At a Glance
- Tasks: Lead store operations and ensure top-notch customer service while coaching your team.
- Company: A leading retail company in the UK with a focus on inclusivity.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Why this job: Be a key player in creating an exceptional shopping experience for customers.
- Qualifications: Strong customer service skills and digital proficiency required.
- Other info: Join a supportive team and thrive in a dynamic retail environment.
The predicted salary is between 28800 - 43200 £ per year.
A prominent retail company in the UK is seeking a Shift Lead to oversee store operations, ensuring high service standards and productivity. The role requires leading the fill operation, coaching team members, and efficiently allocating resources.
Ideal candidates will possess strong customer service skills and a good digital facility. Candidates should be willing to work flexible shifts. Join our inclusive team and help create an exceptional shopping experience.
Shift Lead - Food Operations & Customer Experience in Southampton employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food Operations & Customer Experience in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We want to show off our skills in creating an exceptional shopping experience!
✨Tip Number 3
Dress the part! When we go for that interview, let’s make sure we look sharp and professional. It shows we’re serious about the role and respect the company culture.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a great way to express our appreciation and keep us fresh in their minds. Plus, it shows we’re genuinely interested in the position!
We think you need these skills to ace Shift Lead - Food Operations & Customer Experience in Southampton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading teams or managing operations. We want to see how you've motivated others and ensured high service standards in previous roles.
Emphasise Customer Service Experience: Since this role is all about creating an exceptional shopping experience, don’t forget to showcase your customer service skills. Share specific examples of how you've gone above and beyond for customers in the past.
Be Digital Savvy: Mention any digital tools or platforms you're comfortable with. We’re looking for candidates who can navigate technology easily, so if you’ve used any relevant software or apps, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Company Inside Out
Before your interview, do some homework on the retail company. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach and lead your team. Prepare examples from your past experiences where you've successfully managed a team or improved service standards. Highlight how you can motivate others and ensure productivity during busy shifts.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Be ready to discuss specific instances where you've gone above and beyond for customers. Think about how you can create an exceptional shopping experience and be prepared to share your ideas during the interview.
✨Flexibility is Key
Since the role requires working flexible shifts, be honest about your availability. Show that you're adaptable and willing to take on different responsibilities as needed. This will demonstrate your commitment to the team's success and the overall customer experience.
