At a Glance
- Tasks: Join M&S as a Customer Assistant, keeping our stores running smoothly through night shifts.
- Company: M&S, a leading retailer known for its commitment to quality and teamwork.
- Benefits: Earn an extra £3.00 p/h for unsocial hours, plus flexible working opportunities.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team, ensuring customers have a great shopping experience.
- Qualifications: Must be 18+, digitally confident, and a strong team player.
The predicted salary is between 12 - 15 € per hour.
Work Pattern:
- Week 1 – Tuesday 21:00-06:00, Thursday 21:00-06:00, Friday 21:00-06:00
- Week 2 – Wednesday 21:00-06:00, Thursday 21:00-06:00, Friday 21:00-06:00
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Role Summary: Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high‑intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you. You’ll be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Key Responsibilities:
- Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
- Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
- Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
This is a role for people who move with purpose.
Customer Assistant - Operations (Through The Night) - Hedge End in Southampton employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment that values teamwork and flexibility. Our Customer Assistants in Operations enjoy competitive pay, including a £3.00 p/h unsocial premium for night shifts, and benefit from a culture that promotes growth and development within the retail sector. Located in Hedge End, our team members are part of a supportive community that thrives on delivering excellence and ensuring our stores are always ready for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Operations (Through The Night) - Hedge End in Southampton
✨Tip Number 1
Get to know the company! Research M&S and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to the role. Think about how your skills align with the fast-paced, physically demanding nature of the job. Show us you’re ready to roll your sleeves up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to use digital tools, just like we need in the role.
We think you need these skills to ace Customer Assistant - Operations (Through The Night) - Hedge End in Southampton
Some tips for your application 🫡
Show Your Night Owl Side:Since this role is all about working through the night, make sure to highlight your ability to thrive during those hours. Share any previous experience you have with night shifts or how you manage your energy levels during late hours.
Be a Team Player:We love team players! In your application, mention any experiences where you've worked collaboratively in a fast-paced environment. This will show us that you're ready to jump in and support your colleagues when needed.
Flexibility is Key:This role requires a flexible approach, so don’t forget to mention your adaptability. Talk about times when you've had to adjust quickly to changing circumstances or take on different tasks to keep things running smoothly.
Get Digital Savvy:Being digitally confident is essential for this position. If you’ve used any digital tools or systems in previous jobs, be sure to include that in your application. It’ll show us that you’re ready to tackle stock management and deliveries with ease!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with the physical demands and the importance of keeping the store running smoothly. This will help you demonstrate your readiness to roll up your sleeves and get stuck in.
✨Show Your Flexibility
Since flexibility is vital for this role, be prepared to discuss how you've adapted to changing situations in previous jobs. Share examples of times when you’ve had to switch tasks quickly or support colleagues in different areas. This will show that you can keep up with the fast-paced environment.
✨Highlight Your Digital Skills
Being digitally confident is essential for this position. Brush up on any relevant digital tools you’ve used in the past, especially those related to stock management and tracking deliveries. Be ready to explain how you’ve used technology to improve efficiency in your previous roles.
✨Emphasise Teamwork
As a key player in a big machine, teamwork is crucial. Prepare to talk about your experiences working in teams, how you’ve supported your colleagues, and how you handle challenges together. This will show that you’re not just focused on your own tasks but are committed to the success of the whole team.
