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- Tasks: Lead a dynamic team to develop and optimise the M&S Identity Platform.
- Company: Join Marks & Spencer, a historic brand committed to quality and ethical values.
- Benefits: Enjoy a 20% discount, competitive holidays, and wellness support.
- Why this job: Be part of a digital transformation, making a real impact on customer experiences.
- Qualifications: Experience in software engineering and team leadership is essential.
- Other info: We value diversity and inclusivity, welcoming all applicants.
As part of the M&S Software Engineering team, you’ll be joining a well-loved historic brand, working on solutions that serve millions of loyal customers and thousands of colleagues! With ethical values that run right through the company’s core and technology leaders that truly understand software engineers and engineering, it’s an exciting time as we’re redefining ourselves into a digital first and engineering-led organisation, with the quality of our engineering team being a key differentiator.
We are seeking a Software Engineering Manager who will provide technical expertise, ship thoughtfully and operate with excellence to build the foundational platform for Identity across all M and S products. The team is responsible for the M&S Identity Platform, managing authentication journeys for both customers and colleagues. We sit at a unique intersection, delivering seamless authentication experiences for customers while enabling internal teams to build on a robust Identity Platform.
Being kind, creative, curious, and confident, you will be an integral part of our empowered, multi-disciplinary engineering teams – building resilient systems. You will be closely working with Principal engineers, product and delivery peers to drive the successful delivery of projects and features.
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you\’re passionate about through a dedicated day away from work.
What you’ll do
Your key accountabilities will include:
- Software Development & Architecture: Responsible for design and architectural decisions, developing scalable and distributed systems, and driving legacy migrations. Focused on optimizing deployment pipelines to enhance efficiency and reliability.
- Quality, Stability & Standards: Establish quality standards to meet performance, reliability, and maintainability of the systems. With a strong production-first mindset, drive observability, maintain Service Level Objectives (SLOs), and ensure efficient incident resolution. Oversee the maintenance of existing systems, ensuring continuous improvements and prompt resolution of issues.
- Agile Delivery & Collaboration: Working closely with product, design, and programme management, you will lead the engineering delivery aligning to the business objectives. Collaboration will be key as you engage with senior leadership, cross-functional teams, and external partners to drive strategy and execution.
- Technical Leadership: You will provide technical direction on high-impact projects, tackling engineering challenges within the team. Engage in code reviews, ensuring high standards, maintainability, and alignment with best practices. Foster a culture of continuous improvement, technical excellence, and shared learning across the team.
- Hiring, Team Growth & Management: Manage team structure, budgets, resource allocation across projects. Hiring and onboarding new engineers, ensuring a seamless transition into the team. Coaching and mentoring engineers at all levels, tailoring your approach to help them grow into more senior technical and leadership roles.
- Technology Strategy & Knowledge Sharing: Driving innovation and continuous improvement across the team, managing technology roadmap, ensuring long-term strategic alignment. Lead on documentation efforts and internal tech talks, sharing knowledge and best practices to strengthen the technical community.
Who you Are
Your skills and experience will include:
- Recognize that great engineering is as much about people as it is about technical expertise and lead with empathy
- Previous polyglot hands-on lead software engineer
- Experience working on highly scalable software solutions across web or backend
- Extensive background in software engineering with several years’ experience in a variety of systems and technologies
- Experience building and leading teams of highly skilled, senior software engineers that deliver high-quality software.
- Excellent understanding of system design, software architecture, cloud, and software engineering standard methodologies,
- Great leadership and coaching skills with the ability to develop engineering colleagues
Tech stack
Java, Kotlin, GraphQL Federation, Micronaut, Azure Cloud, GitHub, New Relic and Dynatrace
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you\’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Software Engineering Manager - Identity employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Engineering Manager - Identity
✨Tip Number 1
Familiarise yourself with M&S's core values and mission. Understanding their commitment to ethical practices and customer service will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your experience in leading teams and managing projects. Be prepared to discuss specific examples of how you've successfully delivered high-quality software solutions, particularly in scalable environments, as this is crucial for the role.
✨Tip Number 3
Brush up on the tech stack mentioned in the job description, especially Java, Kotlin, and Azure Cloud. Being able to speak confidently about these technologies and how you've used them in past projects will set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your leadership style and how you foster a culture of continuous improvement within your teams. M&S values empathy and collaboration, so be ready to share how you've mentored engineers and driven team success.
We think you need these skills to ace Software Engineering Manager - Identity
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software engineering and team management. Focus on your achievements in building scalable systems and leading teams, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and leadership. Mention specific projects where you've demonstrated technical expertise and how you align with M&S's values of empathy and collaboration.
Showcase Your Technical Skills: Clearly outline your proficiency in the required tech stack, including Java, Kotlin, and Azure Cloud. Provide examples of how you've used these technologies to solve complex problems or improve processes.
Highlight Leadership Experience: Emphasise your experience in coaching and mentoring engineers. Discuss how you've fostered a culture of continuous improvement and technical excellence within your teams, as this is crucial for the Software Engineering Manager role.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Technical Expertise
As a Software Engineering Manager, it's crucial to demonstrate your technical knowledge. Be prepared to discuss your experience with scalable software solutions and the tech stack mentioned in the job description, such as Java, Kotlin, and Azure Cloud. Highlight specific projects where you made architectural decisions or optimised deployment pipelines.
✨Emphasise Leadership and Team Management Skills
This role requires strong leadership abilities. Share examples of how you've successfully managed teams, coached engineers, and fostered a culture of continuous improvement. Discuss your approach to hiring and onboarding new team members, as well as how you support their growth into senior roles.
✨Demonstrate Collaboration and Agile Delivery
Collaboration is key in this position. Be ready to talk about your experience working closely with product, design, and programme management teams. Provide examples of how you've led engineering delivery aligned with business objectives and engaged with cross-functional teams to drive strategy and execution.
✨Prepare for Behavioural Questions
Expect questions that assess your empathy and people skills, as great engineering is about more than just technical expertise. Prepare to discuss how you've handled challenges within your team, resolved conflicts, and supported your colleagues in achieving their goals. This will show that you understand the importance of a positive team dynamic.
