At a Glance
- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and inclusivity.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Other info: Dynamic work environment with a supportive team atmosphere.
- Why this job: Be a key player in creating a welcoming shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Work Pattern
- Week 1
- Monday: 06:00 – 14:00
- Tuesday: 06:00 – 14:00
- Wednesday: 06:00 – 14:00
- Friday: 06:00 – 14:00
- Saturday: 06:00 – 14:30
- Week 2
- Sunday: 09:30 – 18:00
- Monday: 12:00 – 20:00
- Tuesday: 12:00 – 20:00
- Thursday: 12:00 – 20:00
All candidates must be 18 years of age or older to comply with health and safety legislation.
Responsibilities:
- Lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resources to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across the area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognize great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Shrewsbury employer: Marks & Spencer Plc
As a Shift Lead at our Shrewsbury location, you will be part of a dynamic team that values collaboration and inclusivity, ensuring a vibrant work culture. We offer competitive benefits, opportunities for personal and professional growth, and the chance to make a meaningful impact in your community through exceptional customer service. Join us to lead operations in a supportive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Shrewsbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the responsibilities of the Shift Lead role, like leading a team and ensuring a great customer experience.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. It shows respect for the role and the company, plus it boosts your confidence when you walk in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Food - Shrewsbury
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team effectively. Highlight any previous experience where you've coordinated resources or coached colleagues. Make sure to give examples that showcase your ability to create a great team atmosphere!
Be Specific About Your Availability:Since the role has specific working patterns, be clear about your availability in your application. We appreciate candidates who can align with our schedule, so don’t hesitate to mention your flexibility or any preferences.
Demonstrate Customer Service Excellence:Customer service is key in this role! Share any experiences where you’ve gone above and beyond for customers. We love seeing candidates who understand the importance of creating a welcoming environment for everyone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Shift Patterns
Familiarise yourself with the specific shift patterns mentioned in the job description. Be ready to discuss how you can manage your time effectively across the varied hours, showing that you're flexible and committed to meeting the needs of the role.
✨Demonstrate Leadership Skills
As a Shift Lead, you'll need to showcase your leadership abilities. Prepare examples of how you've successfully led a team in the past, particularly in high-pressure situations. Highlight your coaching style and how you motivate others to achieve their best.
✨Emphasise Customer Service
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Be ready to explain how you would model great customer service and create an inclusive atmosphere for both colleagues and customers.
✨Be Ready for Operational Questions
Expect questions about operational tasks and how you would handle them. Brush up on your knowledge of store operations, including stock management and cash handling. Show that you understand the importance of efficiency and safety in the workplace.
