At a Glance
- Tasks: Join M&S as a Customer Assistant, delivering top-notch service and supporting our food section.
- Company: M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Earn an extra £3.00 p/h for night shifts, plus flexible hours and team support.
- Other info: Dynamic role with opportunities for growth and a chance to make a real impact.
- Why this job: Be at the forefront of retail, making customers feel valued while embracing challenges.
- Qualifications: Must be 18+, resilient, and ready to thrive in a fast-paced environment.
The predicted salary is between 12 - 15 € per hour.
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Sears Solihull SF in Shirley employer: Marks & Spencer Plc
Join M&S as a Customer Assistant in our Food section at the Solihull store, where you'll be part of a dynamic team that thrives on delivering exceptional service in a fast-paced environment. We offer competitive pay, including an unsocial hours premium, and a supportive work culture that values resilience and teamwork, providing ample opportunities for personal growth and development. Embrace the challenge of working nights with us, and enjoy being at the forefront of the UK's fastest growing retailer, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Sears Solihull SF in Shirley
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tough customer or recommend a product. We want to see how you shine under pressure, so be ready to showcase your five-star service!
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to work in different areas of the store and tackle various tasks. We love team players who can jump in wherever needed, so let us know how you can contribute to our high-energy environment.
✨Tip Number 4
Don’t forget to show off your digital skills! Familiarise yourself with tools like the Sparks App and any in-store devices. Being digitally confident is key, so let us know how you can enhance the customer experience with tech-savvy solutions.
We think you need these skills to ace Customer Assistant - Food - Sears Solihull SF in Shirley
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills:We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of when you provided exceptional service or handled a tough situation. This will help us see that you’re ready to deliver that five-star service we pride ourselves on.
Emphasise Your Team Spirit:Being a team player is key in our fast-paced environment. In your application, mention times when you’ve worked well with others to achieve a common goal. We love to see candidates who can contribute to a positive atmosphere!
Be Flexible and Adaptable:Let us know how you handle change and adapt to new situations. Since no two shifts are the same, sharing your experiences of being flexible in previous roles will show us you’re ready to embrace the challenges that come with the job.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Familiarise yourself with M&S Food products before the interview. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Resilience
Prepare examples of how you've thrived under pressure in previous roles. This job demands a lot, especially during busy hours, so demonstrating your ability to stay calm and focused will impress the interviewers.
✨Emphasise Team Spirit
Think of instances where you’ve worked well in a team. M&S values collaboration, so sharing stories about how you’ve supported colleagues or contributed to a positive environment will highlight your fit for the role.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you’re familiar with apps or tools similar to the Sparks App. Mentioning your comfort with technology can set you apart, as it’s essential for enhancing customer experiences.
