At a Glance
- Tasks: Lead the team to ensure a smooth operation and a welcoming store environment.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Dynamic role with a supportive team atmosphere and growth potential.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for great service.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Week 1
- Monday 14:00-22:00
- Tuesday 14:00-22:00
- Thursday 14:00-22:00
- Friday 14:00-22:00
- Saturday 14:00-22:00
- Week 2
- Sunday 12:30-20:30
- Monday 14:00-22:00
- Wednesday 14:00-22:00
- Thursday 14:00-22:00
- Friday 14:00-22:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Uckfield employer: Marks & Spencer Plc
As a Shift Lead at our Uckfield location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and employee development. We offer competitive benefits, a strong focus on customer service excellence, and opportunities for career advancement within a well-respected company. Join us to be part of a culture that values inclusivity and recognises the contributions of every team member.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Uckfield
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially around leading teams and delivering great customer service.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. It shows you care about the opportunity and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Shift Lead - Food - Uckfield
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team effectively. Share examples of when you've coordinated resources or coached colleagues in your application. This will help us understand your approach to leadership.
Highlight Your Customer Service Experience:Customer service is key in this role! Make sure to mention any previous experience where you’ve gone above and beyond for customers. We love seeing candidates who can model great customer service.
Be Clear About Your Availability:Since the role has specific working hours, be upfront about your availability in your application. This helps us see if you fit into our schedule and makes the process smoother for everyone.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us, so don’t miss out!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team or managed a project in the past. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Customer Service Experience
Since the role involves modelling great customer service, be ready to discuss your previous experiences in this area. Think of specific instances where you went above and beyond for a customer, and how you can bring that same energy to the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
