At a Glance
- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic role with hands-on responsibilities and a chance to shine.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Week 1: Monday: 12:45–20:45
- Tuesday: 12:45–20:45
- Wednesday: 12:45–20:45
- Friday: 12:45–20:45
- Saturday: 12:45–20:45
- Week 2: Sunday: 12:45–20:45
- Monday: 12:45–20:45
- Wednesday: 12:45–20:45
- Thursday: 12:45–20:45
- Friday: 12:45–20:45
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role: To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
Key Responsibilities:
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
We think you need these skills to ace Shift Lead - Food - Maidenhead
Time Management
Problem-Solving Skills
Communication Skills
Customer Service
Adaptability
Attention to Detail
Physical Stamina
