Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain high product standards.
- Company: Join M&S, a renowned brand known for quality food and excellent service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a dynamic environment.
- Why this job: Be a champion of great food and make a real difference in customers' shopping experience.
- Qualifications: Must be over 18, with strong teamwork and digital skills.
- Other info: Exciting role with potential for career advancement and a supportive team culture.
Team Support Manager
Work Pattern
Week 1
Sunday 7:00 – 15:00
Tuesday 5:00 – 13:00
Wednesday 5:00 – 13:00
Thursday 5:00 – 13:00
Friday 5:00 – 13:00
Week 2
Sunday
Monday 12:30 – 20:30
Tuesday 12:30 – 20:30
Wednesday 12:30 – 20:30
Thursday 12:30-20:30
Saturday 5:00 – 13:00
Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Shift Lead in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrate success within the store
- Provides feedbacktoBIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action
- Role models new ways of workingthrough the use ofdigital tools
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches,eventsand campaigns
Key Capabilities
- Understands how M&S operates,it’sstrategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, askingquestionsand giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reaction for team
Technical Skills / Experience
- Support the delivery of excellent customer service and KPI’s across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliantbasicsand operational excellence
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
Current working knowledge of all VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#J-18808-Ljbffr
Shift Lead - Food - Harrow employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Harrow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience, as these are key for the Shift Lead role.
✨Tip Number 3
Be ready to showcase your flexibility! Think of examples where you've adapted to changes in a fast-paced environment. M&S values team players who can roll with the punches, so highlight those experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools, which is a big plus for this role.
We think you need these skills to ace Shift Lead - Food - Harrow
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Be a Team Player: Highlight your teamwork skills in your application. We want to know how you’ve supported colleagues in the past and how you plan to create an inclusive environment at M&S.
Flexibility is Key: Make sure to mention your flexibility in working hours and adapting to different roles within the store. We appreciate candidates who are ready to roll up their sleeves and tackle any challenge!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board as a Shift Lead in our Foods section.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Products
Before the interview, brush up on your knowledge of M&S Food products. Be ready to discuss your favourites and how you would recommend them to customers. This shows your passion for the brand and your ability to connect with customers.
✨Showcase Your Team Spirit
Prepare examples of how you've worked effectively in a team. Highlight situations where you supported colleagues or contributed to a positive work environment. This is crucial for the Shift Lead role, as teamwork is key to success.
✨Demonstrate Digital Confidence
Familiarise yourself with digital tools like the Sparks App. Be prepared to discuss how you would use these tools to enhance customer experience. Showing that you're tech-savvy will set you apart from other candidates.
✨Flexibility is Key
Think of instances where you've adapted to changing circumstances in a work setting. Share how you managed to stay productive and maintain high standards despite challenges. This will demonstrate your readiness for the dynamic retail environment at M&S.