At a Glance
- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join a dynamic team at Dartmouth Simply Food.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Perfect for those ready to take on challenges and make an impact.
- Why this job: Be a key player in creating a welcoming shopping experience.
- Qualifications: Leadership skills and a passion for teamwork are essential.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Week 1
- Monday: 15:00–21:00
- Thursday: 15:00–21:00
- Friday: 15:00–21:00
- Saturday: 15:00–21:00
- Week 2
- Sunday: 12:00–18:00
- Wednesday: 15:00–21:00
- Thursday: 15:00–21:00
- Friday: 15:00–21:00
Purpose of the Shift Lead role:
- Lead the fill operation, delivering a sales floor that is ready to trade.
- Take operational responsibility for coordinating resources to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resources to deliver operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resources effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Create a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Be a key holder and answer call-outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance during peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?
Shift Lead - Food - Dartmouth Simply Food employer: Marks & Spencer Plc
At Dartmouth Simply Food, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work culture. Our Shift Leads enjoy competitive benefits, opportunities for personal and professional growth, and the chance to lead a dynamic team in a fast-paced environment. With a focus on teamwork and customer service, we empower our employees to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Dartmouth Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've led a team or handled tough situations. They want to see that you can step up when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Shift Lead - Food - Dartmouth Simply Food
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or managing operations. We want to see how you can coordinate resources and drive productivity, just like the Shift Lead role requires.
Be Specific About Your Experience:When detailing your past roles, focus on specific tasks that relate to the job description. Mention how you've contributed to creating a clean, safe, and well-presented environment, as well as any customer service achievements.
Demonstrate Your Team Spirit:We love a great team atmosphere! Share examples of how you've fostered inclusivity and supported your colleagues in previous jobs. This will show us that you can contribute positively to our team culture.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us at Dartmouth Simply Food.
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach colleagues and drive productivity. Prepare examples from your past experiences where you've successfully led a team or improved processes. This will demonstrate your capability to take charge and inspire others.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you've provided great customer experiences in the past. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the expectations of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, operational challenges, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
