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- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and inclusivity.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Dynamic work environment with a supportive team atmosphere.
- Why this job: Be a key player in creating a welcoming shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Schedule
- Week 1
- Sunday: 09:00–17:00
- Monday: 12:00–20:00
- Wednesday: 09:30–17:30
- Thursday: 12:00–20:00
- Friday: 12:00–20:00
- Monday: 12:00–20:00
- Tuesday: 09:30–17:30
- Wednesday: 12:00–20:00
- Thursday: 12:00–20:00
- Saturday: 12:00–20:00
Age Requirement
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role
- Lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well‑presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Bishops Stortford employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Bishops Stortford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Food - Bishops Stortford
Some tips for your application 🫡
Show Your Leadership Skills: As a Shift Lead, we want to see how you can lead a team. Share examples of when you've taken charge in previous roles, whether it's coaching colleagues or managing operations. This will help us understand your potential to drive productivity and create a great team atmosphere.
Be Clear About Your Availability: Make sure to highlight your availability in your application. We’ve got a specific schedule, so let us know how you can fit into our Week 1 and Week 2 shifts. This shows us you're ready to jump in and help out when needed!
Demonstrate Customer Service Excellence: Customer service is key in this role! Use your application to showcase any experiences where you've gone above and beyond for customers. We love seeing candidates who can model great customer service and understand its importance in a retail environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in the past. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Excellence
Since the role involves role modelling great customer service, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would create an inclusive team atmosphere and ensure a quick payment experience for customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and expectations for the Shift Lead role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers.