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For Companies At a Glance
- Tasks: Lead the team, manage tasks, and ensure excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and innovation.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be a key player in creating an inspiring shopping experience for customers.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic work environment with chances to develop leadership skills.
The predicted salary is between 24000 - 36000 £ per year.
Work Pattern
- Week 1
- Sunday: 10:00–18:00
- Wednesday: 07:00–13:00
- Thursday: 14:00–22:00
- Friday: 11:00–19:00
- Monday: 14:00–22:00
- Wednesday: 07:00–13:00
- Thursday: 14:00–22:00
- Saturday: 13:30–21:30
Purpose
- Manage in the absence of the next level Leader when required.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Leads colleagues in delivery of task prioritising customer first.
- Plans, allocates and follows through on delivery of task to a consistent standard across the store.
- Drives on the job productivity.
- Supports colleagues through coaching and feedback.
- Uses MI to take action to drive performance.
- Helps maintain a safe and legal environment for colleagues and customers.
- Supports the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often.
Key Accountabilities
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Supports the delivery of plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrates success within the store.
- Provides feedback to BIG to improve colleague experience.
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action.
- Role models new ways of working through the use of digital tools.
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
Technical Skills/Experience
- Support the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Food - Bidston Moss Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Bidston Moss Simply Food
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the role of Shift Lead and be ready to share those stories.
✨Tip Number 3
Dress appropriately for the interview. Even if the job is in a casual environment, looking smart shows that you respect the opportunity. Plus, it’ll boost your confidence when you walk in!
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It’s a nice touch that keeps you on their radar. Mention something specific from your conversation to remind them why you’re a great fit for the Shift Lead position.
We think you need these skills to ace Shift Lead - Food - Bidston Moss Simply Food
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your love for delivering great customer service. We want to see how you put customers first and how you've gone the extra mile in previous roles.
Be Specific About Your Experience: Don't just list your past jobs; tell us about specific situations where you managed a team or improved processes. We love hearing about real examples that showcase your skills and how you can contribute to our store.
Keep It Professional but Personal: While we appreciate a friendly tone, remember to keep it professional. Share a bit of your personality, but also ensure your application reflects your understanding of the role and the company culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role and its responsibilities. Familiarise yourself with how the store operates, the importance of customer service, and the key accountabilities listed in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be managing colleagues and driving performance. Prepare examples from your past experiences where you've successfully led a team, provided coaching, or improved processes. Highlight your ability to motivate others and create a positive work environment, as this is crucial for the role.
✨Emphasise Customer Focus
The job requires a strong commitment to putting customers first. Be ready to discuss how you've handled customer feedback in the past and what steps you've taken to improve service standards. Sharing specific examples will illustrate your dedication to enhancing the customer experience.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the store's operations, team dynamics, and future goals. This not only shows your interest but also helps you assess if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.