At a Glance
- Tasks: Lead the team to ensure a well-prepared sales floor and efficient operations.
- Company: Join a leading retail brand known for its commitment to quality and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
- Why this job: Be a key player in creating an amazing shopping experience while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
Work Pattern
- Week 1
- Sunday 09:15-17:00
- Monday 10:00-19:00
- Tuesday 06:00-14:00
- Thursday 10:00-19:00
- Friday 06:00-14:00
- Week 2
- Monday 10:00-19:00
- Tuesday 06:00-14:00
- Wednesday 10:30-19:30
- Friday 06:00-14:00
- Saturday 11:45-19:30
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Fashion, Home & Beauty - Southend on Sea employer: Marks & Spencer Plc
As a Shift Lead at our Southend on Sea location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and personal development. We offer competitive benefits, including flexible working patterns and opportunities for career advancement, all while fostering a culture of inclusivity and exceptional customer service. Join us to be part of a company that values your contributions and encourages you to grow within the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Fashion, Home & Beauty - Southend on Sea
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially around leading teams and delivering great customer service.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you can represent the brand well is key, especially in fashion, home, and beauty.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Fashion, Home & Beauty - Southend on Sea
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can inspire and motivate others, especially in a fast-paced environment like ours.
Be Specific About Your Experience:When detailing your previous roles, focus on specific tasks that relate to the Shift Lead position. Mention any operational responsibilities you've had, as well as how you’ve contributed to creating a great team atmosphere.
Demonstrate Customer Service Excellence:Since role modelling great customer service is key, share examples of how you've gone above and beyond for customers in past roles. We love to see candidates who genuinely care about providing an exceptional shopping experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team or project in the past. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Customer Service Experience
Since the role involves role modelling great customer service, be ready to discuss your previous experiences in this area. Share specific instances where you went above and beyond for customers, as this will demonstrate your commitment to creating a positive shopping experience.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, how success is measured in the role, or what challenges the store is currently facing. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
