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- Tasks: Lead the team to ensure a vibrant shopping experience and operational excellence.
- Company: Join a leading fashion and home retailer with a focus on teamwork and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be a key player in creating an inspiring store atmosphere while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with opportunities to make a real impact.
The predicted salary is between 24000 - 36000 £ per year.
Work Pattern
- Week 1
- Sunday 10:00-18:00
- Monday 08:00-16:00
- Wednesday 10:00-18:00
- Thursday 13:00-21:00
- Friday 09:00-17:00
- Monday 08:00-16:00
- Tuesday 08:00-16:00
- Wednesday 10:00-18:00
- Friday 13:00-21:00
- Saturday 10:00-18:00
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and M&S behaviours.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Key Accountabilities
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Supports the delivery of plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrates success within the store.
- Provides feedback to BIG to improve colleague experience.
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action.
- Role models new ways of working through the use of digital tools.
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
Technical Skills/Experience
- Support the delivery of excellent customer service and KPI’s across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Fashion, Home & Beauty - Banbridge Outlet employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Fashion, Home & Beauty - Banbridge Outlet
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use examples from your past experiences that highlight your skills in customer service and teamwork.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the brand's style and values. Looking sharp shows that you care about the role and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview with a quick thank-you note. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the position. Plus, it gives you another chance to reiterate why you’d be a great fit!
We think you need these skills to ace Shift Lead - Fashion, Home & Beauty - Banbridge Outlet
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Shift Lead role. We want to see how you can lead a team and deliver great customer service, so don’t hold back!
Show Off Your Team Spirit: In your written application, let us know about your experience in fostering a positive team atmosphere. We love candidates who can demonstrate their ability to support and coach colleagues while driving productivity.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your past roles and achievements, especially those that relate to operational excellence and customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role. Familiarise yourself with the key responsibilities like leading the fill operation and coaching colleagues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to lead and motivate your team. Prepare examples from your past experiences where you've successfully managed a team or improved productivity. Highlight how you can create an inclusive atmosphere and drive performance.
✨Demonstrate Customer Focus
Customer service is at the heart of this role. Be ready to discuss how you've put customers first in previous jobs. Share specific instances where you acted on customer feedback or improved the shopping experience, as this aligns perfectly with the company's values.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, or future initiatives. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
