At a Glance
- Tasks: Lead the team to ensure a well-prepared salesfloor and efficient operations.
- Company: Join a dynamic team at M&S in Meadowhall.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: Night shifts with opportunities for growth and development.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern
- Week 1
- Sunday: 2030-0715
- Wednesday: 2030-0645
- Thursday: 2030-0715
- Friday: 2030-0715
- Week 2
- Wednesday: 2030-0645
- Thursday: 2030-0715
- Friday: 2030-0715
- Saturday: 2030-0715
Under 18 disclaimer: This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Team Support Manager - Food - Meadowhall in Sheffield employer: Marks & Spencer Plc
As a Team Support Manager at our Meadowhall location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and employee development. We offer flexible working patterns, competitive benefits, and opportunities for career advancement, all while fostering a culture of inclusivity and excellence in customer service. Join us to be part of a team that values your contributions and encourages personal growth in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Team Support Manager - Food - Meadowhall in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info that might just set you apart from the crowd.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and operational efficiency. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during the interview. Share specific examples of how you've created a great team atmosphere or improved processes in previous roles. This will demonstrate that you’re the right fit for the Team Support Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Meadowhall.
We think you need these skills to ace Team Support Manager - Food - Meadowhall in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Team Support Manager role. We want to see how you can lead the fill operation and create a great team atmosphere!
Showcase Your Leadership Skills:In your written application, emphasise any previous experience you have in leading teams or coaching colleagues. We’re looking for someone who can drive productivity and model great customer service.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your relevant experiences and how they relate to the responsibilities of the role. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Shift Patterns
Make sure you’re familiar with the specific shift patterns mentioned in the job description. Being able to discuss how you can manage these hours effectively will show that you’re serious about the role and understand the commitment involved.
✨Demonstrate Leadership Skills
As a Team Support Manager, you'll need to lead and motivate your team. Prepare examples of how you've successfully led a team in the past, focusing on coaching and driving productivity. This will help you stand out as a candidate who can take charge when needed.
✨Emphasise Customer Service
Customer service is key in this role. Be ready to share experiences where you’ve gone above and beyond for customers. Highlighting your ability to model great customer service will resonate well with the interviewers.
✨Show Your Problem-Solving Skills
You’ll be responsible for operational tasks and handling issues as they arise. Think of specific instances where you’ve resolved problems efficiently. This will demonstrate your capability to handle the responsibilities of the role, especially during busy periods.
