At a Glance
- Tasks: Lead service assurance and continuous improvement initiatives across D&T products.
- Company: Join Marks & Spencer, a leading retail brand with a commitment to quality.
- Benefits: Enjoy competitive holidays, bonuses, and a robust pension scheme.
- Other info: Be part of a dynamic team focused on excellence and growth.
- Why this job: Make a real difference in service quality and drive innovation.
- Qualifications: Experience in service management and knowledge of ITIL4 practices.
The predicted salary is between 50000 - 60000 £ per year.
Marks & Spencer Plc is seeking a Senior Service Assurance Manager based in Salford to ensure effective service management delivery across D&T products and platforms. The role emphasizes ITIL4 and continuous improvement, engaging with stakeholders and team leaders to enhance service quality.
Responsibilities include:
- Monitoring performance
- Driving compliance
- Championing the adoption of service management practices
Notable benefits include a competitive holiday allowance, discretionary bonuses, and a strong pension scheme.
Senior Service Assurance & Continuous Improvement Lead employer: Marks & Spencer Plc
Marks & Spencer Plc is an excellent employer, offering a dynamic work culture that prioritises continuous improvement and employee engagement. Based in Salford, the company provides ample opportunities for professional growth, alongside competitive benefits such as a generous holiday allowance, discretionary bonuses, and a robust pension scheme, making it a rewarding place to build a career in service management.
