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- Tasks: Shape and execute loyalty strategies for Financial Services, enhancing customer experience.
- Company: Dynamic financial services company focused on innovation and customer satisfaction.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a forward-thinking team with a focus on digital transformation and customer loyalty.
- Why this job: Make a real impact by creating personalised loyalty programmes that delight customers.
- Qualifications: Experience in proposition management and strong stakeholder collaboration skills.
The predicted salary is between 60000 - 80000 £ per year.
As a Senior Proposition Manager, you will support the development of the loyalty agenda for Financial Services across all our products & services, helping to shape the propositions, measurement frameworks and overseeing end to end execution to ensure we delight and reward customers, strengthening brand sentiment, while driving incremental sales.
You will deliver bespoke, personalised offers for our FS customers by joining up loyalty activity across the FS product set - including Credit, ATMs, Insurance, Savings, Travel Money, and emerging products such as embedded credit - to create a cohesive, compelling and effective loyalty programme.
You will partner with a variety of stakeholders across the business (including key relationships with Sparks and the Data / Analytics / AI team).
What you'll do
- Lead the end‑to‑end digitisation of Club Rewards, shaping the future FS loyalty proposition and accelerating digital adoption across the customer base in partnership with.
Senior Proposition Manager employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Proposition Manager
✨Tip Number 1
Network like a pro! Reach out to people in the Financial Services sector, especially those who work with loyalty programmes. A friendly chat can open doors and give you insights that might just land you that Senior Proposition Manager role.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, be ready to discuss how you've shaped propositions or driven customer loyalty in the past. Use real examples to demonstrate your impact and creativity.
✨Tip Number 3
Stay updated on industry trends! Keep an eye on what's happening in Financial Services and loyalty programmes. This knowledge will not only impress interviewers but also help you tailor your approach to fit their needs.
✨Tip Number 4
Apply through our website! We love seeing applications directly from our site. It shows you're genuinely interested and gives you a better chance of standing out in the crowd. Plus, we’re always looking for passionate individuals like you!
We think you need these skills to ace Senior Proposition Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Proposition Manager role. Highlight your experience in loyalty programmes and how it aligns with our mission at StudySmarter. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven sales or improved customer satisfaction in previous roles. We love seeing numbers and results that demonstrate your impact.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits well with our culture at StudySmarter, so don’t be afraid to show us who you are and what makes you passionate about this role.
Follow Up: After submitting your application through our website, consider sending a friendly follow-up email. It shows your enthusiasm for the position and keeps you on our radar. We appreciate proactive candidates!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Propositions
Before the interview, dive deep into the company's loyalty agenda and their Financial Services products. Understand how they shape customer experiences and think about how you can contribute to enhancing these propositions.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully partnered with various stakeholders in previous roles. Highlight your ability to collaborate with teams like Data, Analytics, and AI, as this will be crucial for the role.
✨Be Ready to Discuss Digital Strategies
Since the role involves digitising loyalty programmes, come prepared with ideas on how to accelerate digital adoption. Think about trends in the industry and how they could apply to the company's offerings.
✨Demonstrate Customer-Centric Thinking
Emphasise your understanding of customer needs and how personalised offers can enhance loyalty. Be ready to discuss how you would measure success and delight customers through tailored propositions.