Marks & Spencer Plc is seeking a Senior Software Engineer focused on customer support to design, build and operate backend services powering our Contact Centre. You will integrate CCaaS platforms such as Zendesk and Twilio, while contributing to APIs, data flows and secure, scalable backend systems.
You will collaborate with Product, Architecture, Data and Customer Service teams, taking ownership from discovery through delivery and live operation, with a mix of Java backend work and occasional
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Senior Backend Engineer — CCaaS & Customer Support employer: Marks & Spencer Plc
Join M&S as a Team Support Manager in Bristol Longwell Green Retail Park, where we pride ourselves on fostering a dynamic and inclusive work culture. With opportunities for personal growth and development, you will play a vital role in leading your team to deliver exceptional customer service while enjoying the benefits of a supportive environment that values hard work and dedication. Our commitment to employee well-being and career advancement makes us an excellent employer for those seeking meaningful and rewarding employment.
