At a Glance
- Tasks: Deliver five-star service and recommend M&S Food products to customers.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay with an unsocial hours premium and flexible shifts.
- Other info: Exciting opportunities for growth in a fast-paced environment.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Must be 18+, digitally savvy, and a strong team player.
The predicted salary is between 20800 - 25000 £ per year.
Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest growing retailer. We’re looking for down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who take pride in knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on day in and day out.
Work pattern:
- Sun: 22:00 – 07:00
- Mon: 22:00 – 07:00
- Sat: 22:00 – 07:00
This job involves working through the night and we can’t consider applications from anyone under 18, to comply with health and safety legislation and to keep colleagues safe in the workplace. Please note that the +£3.00 p/h unsocial premium is only added on hours worked between 22:00–06:00.
Responsibilities:
- Be a resilient, committed brand ambassador who confidently recommends and sells our newest food products to customers.
- Deliver remarkable service to ensure customers feel valued every time they shop with us.
- Work in a high-pressure environment, staying sharp, fast, and focused during busy periods, and go above and beyond to serve, sell, fill and drive growth in sales.
- Utilise digital tools (e.g., Sparks and in-store devices) to enhance the customer experience and ensure customers get what they need when they need it.
- Contribute to a positive, high-energy team environment and support colleagues to deliver a seamless customer experience.
- Be flexible to work across various areas of the store and adapt to changing retail demands.
Qualifications and attributes:
- 18+ (due to the night shift requirement)
- Digitally confident and capable with store devices and shop-floor technology
- Strong team player who supports others and works well under pressure
This frontline role offers significant opportunity. Are you ready to take your marks and apply today?
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Camberley in Sandhurst
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Marks & Spencer Plc. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Marks & Spencer Plc
Don't be shy about reaching out to Marks & Spencer Plc directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Customer Assistant - Food - Camberley in Sandhurst
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Marks & Spencer Plc and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
