At a Glance
- Tasks: Lead the store floor operations, ensuring a ready-to-trade environment and coaching your team.
- Company: Join a well-known retail brand committed to teamwork and customer service.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on inclusivity and support.
- Why this job: Be a key player in creating an amazing shopping experience while developing your leadership skills.
- Qualifications: Must be 18 or older; strong communication and teamwork skills are essential.
Work Pattern: Mix of early, core and late shifts (to be discussed at interview).
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Store Floor Lead — Opening, Service & Ops in Salisbury employer: Marks & Spencer Plc
As a Store Floor Lead at M&S, you will thrive in a dynamic and supportive work environment that prioritises teamwork and customer service excellence. With opportunities for personal and professional growth, our inclusive culture encourages you to develop your skills while contributing to a well-presented and efficient store. Enjoy the unique advantage of working in a vibrant location that values its employees and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Store Floor Lead — Opening, Service & Ops in Salisbury
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to leadership and teamwork. We want you to feel confident when discussing how you can lead the fill operation and support your colleagues effectively.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and thinking about how you can contribute to the store's success. Ask about their expectations for the Store Floor Lead role or how they foster a great team atmosphere.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the company while you're at it.
We think you need these skills to ace Store Floor Lead — Opening, Service & Ops in Salisbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Store Floor Lead role. Highlight your experience in leading teams, coordinating resources, and delivering excellent customer service. We want to see how you fit into our vision!
Showcase Your Leadership Skills:In your application, don’t forget to mention any previous leadership roles or experiences. We’re looking for someone who can coach colleagues and drive productivity, so share examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially when it comes to your skills and experiences relevant to the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Store Floor Lead. Familiarise yourself with the key tasks like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in the past. Highlight your ability to coach colleagues and drive productivity, as these are crucial for this position. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Excellence
Be ready to discuss how you would model great customer service and create an inclusive team atmosphere. Think of specific instances where you went above and beyond for customers or supported your team, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and expectations for the role. This shows that you're engaged and serious about contributing to the team's success. It also gives you a chance to assess if the company culture aligns with your values.
