At a Glance
- Tasks: Lead the charge in capturing and sharing knowledge across IT services.
- Company: Join Marks & Spencer Plc, a renowned retail giant with a commitment to innovation.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Other info: Be part of a dynamic team focused on continuous improvement and best practices.
- Why this job: Make a real difference by enhancing service experience and empowering teams.
- Qualifications: Experience in knowledge management and strong collaboration skills required.
The predicted salary is between 60000 - 80000 £ per year.
Marks & Spencer Plc is seeking a Knowledge Management Lead to shape how knowledge is captured, stored and shared across D&T. Reporting to Head of Service Experience, you’ll drive a robust KM program, partner with the managed service partner and a wide range of stakeholders to ensure knowledge is accurate, accessible and continuously improved.
You’ll champion best practices, enable learning, monitor effectiveness through audits and metrics, and empower colleagues and customers with easy access to information.
Knowledge Management Lead, ITSM & Service Experience in Salford employer: Marks & Spencer Plc
Marks & Spencer Plc is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration in the heart of Salford. Employees benefit from a competitive package, extensive professional development opportunities, and the chance to lead cutting-edge HR technology initiatives, making it a rewarding place for those looking to make a meaningful impact in their careers.
