At a Glance
- Tasks: Simplify HR processes and drive innovation in our People Hub.
- Company: Join M&S, a leading retailer with a strong sense of purpose.
- Benefits: Enjoy discounts, competitive holidays, and 24/7 wellbeing support.
- Other info: Be part of an inclusive team that values diversity and collaboration.
- Why this job: Make a real impact on HR services and help shape the future.
- Qualifications: Experience in Continuous Improvement and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Do you enjoy simplifying complexity and making services work better for colleagues? We’re looking for an HRSSC Optimisation Manager to help shape the future of the People Hub, driving process excellence, innovation, and efficiency across our end-to-end People services. Please note this role is a 9 month fixed term contract.
What you’ll do
- Build and maintain an end-to-end People Hub Service Catalogue, providing clarity on self-service, ownership, and service delivery
- Lead process mapping, analysis, and redesign across the People function, identifying inefficiencies and opportunities to simplify and standardise
- Own and deliver a prioritised continuous improvement roadmap, tracking benefits and driving measurable outcomes
- Establish and embed governance and standards, including documentation, controls, process libraries, and compliance requirements
- Develop capability across the People Hub by coaching teams in continuous improvement tools, methodologies, and ways of working
Who you are
- Strong background in Continuous Improvement within an HR or shared services environment
- Ability to use data and performance metrics to inform decisions and demonstrate impact
- Experience leading cross-functional projects and managing diverse business partner groups
- Working knowledge of HR systems, organisational change approaches, and service improvement techniques
- Excellent communication and facilitation skills, with the confidence to influence and engage at all levels
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
HR Optimisation Manager - 9 Month Fixed Term Contract in Salford employer: Marks & Spencer Plc
Marks & Spencer is an exceptional employer, offering a dynamic and inclusive work environment where innovation and continuous improvement are at the forefront. With a strong commitment to employee development, competitive benefits such as a generous colleague discount, flexible holiday options, and comprehensive wellbeing support, M&S empowers its team members to thrive both personally and professionally. Join us in shaping the future of retail while enjoying a culture that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land HR Optimisation Manager - 9 Month Fixed Term Contract in Salford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at M&S on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common HR scenarios. Think about how you’d simplify processes or improve services. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used metrics to drive improvements in past roles. It’s all about demonstrating your impact and how you can bring that to M&S.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the M&S team!
We think you need these skills to ace HR Optimisation Manager - 9 Month Fixed Term Contract in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in continuous improvement and HR processes. We want to see how your skills align with the role of HR Optimisation Manager, so don’t hold back!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive process excellence and innovation. Use metrics where possible to show the impact of your work – we love numbers!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Before the interview, dive deep into the role of HR Optimisation Manager. Familiarise yourself with continuous improvement methodologies and how they apply to HR. Be ready to discuss specific examples from your past experiences where you've simplified processes or driven efficiency.
✨Showcase Your Data Skills
Since this role involves using data to inform decisions, prepare to talk about how you've used performance metrics in previous roles. Bring examples of how your data-driven decisions led to measurable outcomes, and be ready to discuss the tools you used.
✨Engage with the Interviewers
This position requires excellent communication skills, so practice engaging with your interviewers. Ask insightful questions about their current processes and challenges. This shows your interest and helps you demonstrate your ability to influence and engage at all levels.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you identified inefficiencies and how you approached redesigning those processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
