Marks & Spencer plc is seeking a capable Customer Service Team Leader to coach a team of 12 Customer Advisers in a hybrid working environment at our Salford site. You will drive performance, deliver service excellence and resolve complex issues with a customer-first approach.
You’ll be an inspiring leader, shaping a high-performing culture, managing KPIs, and collaborating across teams to protect the brand and ensure smooth daily operations.
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Customer Operations Leader: Coach, Resolve & Elevate CSAT in Salford employer: Marks & Spencer Plc
Join M&S as a Team Support Manager in Bristol Longwell Green Retail Park, where we pride ourselves on fostering a dynamic and inclusive work culture. With opportunities for personal growth and development, you will play a vital role in leading your team to deliver exceptional customer service while enjoying the benefits of a supportive environment that values hard work and dedication. Our commitment to employee well-being and career advancement makes us an excellent employer for those seeking meaningful and rewarding employment.
