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- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Earn £12.60 per hour with flexible working hours and training opportunities.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for baking and strong customer service skills required.
- Other info: Inclusive environment with opportunities for growth and development.
The predicted salary is between 10 - 15 £ per hour.
Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You’ll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently.
You’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Under 18 Disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Rate of Pay: £12.60 per hour
Work Pattern:
- Week 1: Sunday 10:30-18:30, Friday 12:30-20:30
- Week 2: Tuesday 10:30-18:30, Saturday 12:30-20:30
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Instore Bakery - Rushden Lakes employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery - Rushden Lakes
✨Tip Number 1
Get to know the bakery products inside out! When you walk into that interview, show off your passion for baking and your knowledge of M&S's delicious offerings. It’ll make you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you can engage with customers and make their shopping experience remarkable. Role-play with a friend or family member to get comfortable with making recommendations and handling questions.
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with tools like the Sparks App and be prepared to discuss how you can use them to enhance the customer experience. This will show that you’re not just a people person but also tech-savvy.
✨Tip Number 4
Flexibility is key! Be prepared to talk about how you can adapt to different roles within the store. Share examples from past experiences where you’ve successfully juggled multiple tasks or adapted to changing situations.
We think you need these skills to ace Customer Assistant - Instore Bakery - Rushden Lakes
Some tips for your application 🫡
Show Your Passion for Baking: When you’re writing your application, let your love for baking shine through! Share any experiences or stories that highlight your enthusiasm for bakery products. We want to see that you’re not just looking for a job, but that you genuinely care about the delicious goods we offer.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. We’re all about making our customers feel valued, so share examples of how you’ve gone above and beyond to help customers in the past. This will show us you’re ready to roll your sleeves up and deliver remarkable service!
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you’ve used similar technology before, let us know! It’ll show us you’re prepared to enhance the customer experience using our digital resources.
Tailor Your Application: Take a moment to tailor your application specifically for this role at M&S. Use the job description as a guide and align your skills and experiences with what we’re looking for. This personal touch can really make your application stand out, so don’t skip it!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Be Digitally Savvy
Since being digitally confident is essential, make sure you understand how to use digital tools like the Sparks App. You might even want to mention any relevant experience you have with similar technology during the interview.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be prepared to discuss how you've worked effectively in a team and how you handle flexibility in your work environment. This will demonstrate that you're ready to roll your sleeves up and contribute positively.