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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the M&S Café team, a vibrant hub for customers.
- Benefits: Flexible hours, team support, and a rewarding work atmosphere.
- Other info: Great opportunity for personal growth in a busy café setting.
- Why this job: Be part of a dynamic team and make customers smile.
- Qualifications: Ability to work under pressure and deliver excellent service.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern: Sunday 10:30-14:30, Friday 11:00-15:00, Saturday 13:00-17:00.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role.
You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Rushden Lakes employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Rushden Lakes
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how things run. This will help you understand the pace and customer interactions, plus it shows your genuine interest in the role.
✨Tip Number 2
Practice your five-star service skills! Think of examples where you've delivered excellent customer service in the past. Be ready to share these stories during your chat – they’ll love hearing about your experience!
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café ordering systems or apps. Mentioning your tech-savviness can really set you apart, especially since you'll be using tools to keep things running smoothly.
✨Tip Number 4
Teamwork makes the dream work! Be prepared to discuss how you’ve worked well in a team before. Highlighting your ability to support colleagues and thrive in a busy environment will resonate with the hiring team.
We think you need these skills to ace Customer Assistant - Cafe - Rushden Lakes
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you’ve gone above and beyond to make a customer’s day better – we love hearing about that!
Highlight Your Team Spirit: Since teamwork is key in our café, make sure to mention any past experiences where you’ve worked well with others. We want to know how you contribute to a positive team environment, especially during busy times.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with M&S Café’s menu and offerings. Being able to discuss specific food and drink items shows your enthusiasm and readiness to be a brand ambassador.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this role demands a five-star service approach.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant technology or tools used in cafés. Be ready to discuss how you’ve used similar systems in the past to take and fulfil orders efficiently.
✨Emphasise Teamwork and Flexibility
Think of instances where you’ve worked well in a team and adapted to changing circumstances. This role requires flexibility and collaboration, so share stories that highlight your ability to support colleagues and thrive in a fast-paced environment.