At a Glance
- Tasks: Deliver fresh bakery products and provide excellent customer service in a fast-paced environment.
- Company: Join M&S, a leading retailer known for quality and customer focus.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced role with great career development opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Passion for food and ability to work under pressure; must be 18 or older.
The predicted salary is between 11 - 13 £ per hour.
Working Pattern: Sunday 07.00-17.00, Wednesday 12.30-18.30
Under 18 disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We’re seeking passionate individuals with a love for food that strive for perfection every day.
You’ll be a hands‑on, sleeves‑up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five‑star service to our customers.
- At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.
- You’ll confidently manage demand, keeping our shelves full and our customers impressed.
- Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.
- Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high‑quality output.
- Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.
This is a tough, fast‑paced role – but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.
Purpose:
- To deliver a great shopping experience for our customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities:
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience:
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
Customer Assistant - In Store Bakery - Rochdale Riverside employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where passion for food and customer service thrives. Our team members enjoy flexible working patterns, opportunities for personal growth through digital learning, and the chance to make a tangible impact in our bakery section at Rochdale Riverside. Join us to be part of a supportive culture that values teamwork, efficiency, and excellence in every aspect of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - In Store Bakery - Rochdale Riverside
✨Tip Number 1
Get to know the store! Before your interview, pop into M&S and check out the Bakery section. Familiarise yourself with the products and the vibe. This shows you’re genuinely interested and helps you chat confidently about what you can bring to the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Role-play with a friend or family member to get comfortable. Remember, being a brand ambassador means you need to shine in front of customers!
✨Tip Number 3
Show off your flexibility! In your interview, highlight times when you’ve adapted to changes or worked under pressure. M&S loves team players who can juggle multiple tasks while keeping a smile on their face. Share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use at M&S. Let’s get you that job!
We think you need these skills to ace Customer Assistant - In Store Bakery - Rochdale Riverside
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Mention any relevant experience or hobbies that showcase your enthusiasm for fresh produce and baking. We want to see that you’re as excited about this role as we are!
Highlight Teamwork Skills:This role is all about being a team player, so make sure to include examples of how you've worked well with others in the past. Whether it’s in a previous job or a group project, we want to know how you contribute to a positive team environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our bakery team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Bakery Basics
Before the interview, brush up on your knowledge of bakery products and processes. Familiarise yourself with common items like bread types, pastries, and any special offerings. This will show your passion for food and help you engage confidently with the interviewer.
✨Demonstrate Team Spirit
Since being a team player is crucial for this role, think of examples from your past experiences where you worked effectively in a team. Be ready to share how you contributed to group success and how you handle challenges collaboratively.
✨Show Your Customer Focus
Prepare to discuss how you would deliver excellent customer service. Think about times when you went above and beyond for a customer or how you handled difficult situations. Highlighting your commitment to putting customers first will resonate well with the interviewers.
✨Embrace Flexibility
This role requires adaptability, so be prepared to talk about how you cope with change and manage multiple tasks. Share specific instances where you successfully adjusted to new demands or shifts in priorities, showcasing your ability to thrive in a fast-paced environment.
