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- Tasks: Lead daily operations in a fast-paced food retail environment and ensure exceptional customer service.
- Company: Join the innovative team at Marks & Spencer, a leader in the retail industry.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Why this job: Make a real impact by shaping the future of M&S Food and driving performance.
- Qualifications: Experience in food retail, strong leadership skills, and a proactive attitude.
- Other info: Be part of a diverse team committed to innovation and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
As a Deputy Store Manager in Food, you’ll help lead one of the most fast-moving, customer focused parts of our business. You’ll drive daily operations across service, availability, safety and standards, making sure our customers can always find what they need and always want to come back. You’ll support the Store Manager to deliver the retail plan and will step up to lead the full operation when required. It’s about energy, organisation, and building teams that care as much about quality and service as you do.
What you’ll do
- Lead daily trading across all Foods areas, ensuring great service, strong availability and exceptional standards.
- Support the Store Manager in delivering sales, profit and operational targets across the store.
- Step up to run the full operation driving clarity, pace and performance.
- Coach and develop Team Managers and colleagues to deliver five-star service and efficient processes.
- Drive operational excellence – from waste reduction and stock integrity to safe, legal trading.
- Use data and insight to make confident, fast decisions that improve availability, sales and customer satisfaction.
- Champion new ways of working to make every process smoother and every shift more efficient.
- Create a culture of teamwork, accountability and pride in what we do.
Who you are
- A proven people leader with experience in food retail or operations.
- Organised, proactive and calm under pressure.
- Confident making on-the-spot decisions that improve results and customer experience.
- Focused on service, safety and standards, always leading by example.
- Skilled at coaching others and driving consistent performance across teams.
- Digitally confident and data-literate, able to use insight to drive better decisions.
- Positive, adaptable and ready to step up when it counts.
Benefits
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Everyone’s welcome: We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Lead the pace. Drive the performance. Shape the future of M&S Food. Take Your Marks and apply today.
Designate Deputy Store Manager - Kew, Brooklands, Kingston & Colliers Wood in Richmond employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Designate Deputy Store Manager - Kew, Brooklands, Kingston & Colliers Wood in Richmond
✨Tip Number 1
Get to know the company inside out! Research M&S's values, mission, and recent news. This will help you connect your experience to their goals during interviews.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved service. Be ready to share how you can bring that energy to the Deputy Store Manager role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Don’t wait around! Apply through our website as soon as you can. With high interest in this role, getting your application in early could make all the difference.
We think you need these skills to ace Designate Deputy Store Manager - Kew, Brooklands, Kingston & Colliers Wood in Richmond
Some tips for your application 🫡
Show Your Passion for Food Retail: When you're writing your application, let your love for food retail shine through! Share specific experiences that highlight your enthusiasm for delivering great service and maintaining high standards. We want to see how you connect with customers and make their shopping experience memorable.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Highlight your key achievements and skills that align with the Deputy Store Manager role. Remember, clarity is key!
Use Data to Your Advantage: Since we value data-driven decisions, don’t shy away from mentioning any relevant metrics or results you've achieved in previous roles. Whether it's improving sales or enhancing customer satisfaction, show us how you’ve used data to make a positive impact.
Apply Early!: With high interest in this role, we recommend getting your application in as soon as possible. Don’t wait until the last minute! Head over to our website and submit your application today to ensure you don’t miss out on this exciting opportunity.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Deputy Store Manager in food retail. Familiarise yourself with M&S's values and how they prioritise customer service, safety, and operational excellence. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams and driving performance. Prepare examples of how you've coached others or improved service standards in previous roles. Highlight your ability to make quick decisions that positively impact customer experience.
✨Data-Driven Decision Making
Since the role requires using data to drive decisions, think of instances where you've used insights to improve operations or sales. Be prepared to explain how you analyse data and implement changes based on your findings.
✨Emphasise Teamwork and Adaptability
M&S values a culture of teamwork and adaptability. Share stories that demonstrate your ability to work collaboratively and adapt to changing situations. Show them that you can lead by example and foster a positive team environment.