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- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Flexible hours, competitive pay, and a chance to grow your career.
- Other info: Dynamic role with no two shifts the same – embrace the challenge!
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for food, resilience, and a team player attitude.
The predicted salary is between 10 - 12 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.
Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge. This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Kew in Richmond employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Kew in Richmond
✨Tip Number 1
Get to know the company! Research M&S and their Food section. Understand their values, products, and what makes them tick. This will help you connect with the team during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. Role-play with a friend or family member to get comfortable with delivering that five-star service we all strive for.
✨Tip Number 3
Be ready to showcase your digital confidence! Familiarise yourself with tools like Sparks and in-store devices. Mention any experience you have with technology in retail during your chat – it’ll show you’re up to speed with enhancing the customer experience.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. Share examples from past experiences where you’ve thrived in a fast-paced environment, showing that you can handle whatever comes your way.
We think you need these skills to ace Customer Assistant - Food - Kew in Richmond
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you’re not just looking for any job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills: We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of times when you delivered exceptional service or handled a tough situation with grace. This will help us see that you’re ready to thrive in our fast-paced environment.
Be Yourself: Don’t be afraid to let your personality come through in your application! We’re looking for down-to-earth colleagues who can connect with our customers. A bit of humour or a personal touch can make your application stand out from the crowd.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at M&S!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to meet customer needs, especially in high-pressure situations. This will demonstrate that you can thrive in a busy retail environment.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work well in a team and adapt to changing demands. Share specific instances where you supported colleagues or took on different roles to ensure smooth operations. This aligns perfectly with the collaborative spirit M&S values.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, think about your experience with digital tools. Be prepared to talk about how you've used technology to enhance customer experiences in previous roles. This will show that you're ready to embrace M&S's digital transformation.