At a Glance
- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and inclusivity.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
- Why this job: Be part of a dynamic team and make a real impact in a busy store.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Work Pattern:
- Monday 04:00-12:00
- Wednesday 04:00-12:00
- Saturday 13:30-21:30
- Sunday 10:00-18:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead Role:
- To lead the fill operation, delivering a salesfloor that is ready to trade.
- Take operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Create a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Food - Lower Earley Simply Food in Reading employer: Marks & Spencer Plc
At Simply Food in Lower Earley, we pride ourselves on fostering a dynamic and inclusive work culture where every team member is valued. As a Shift Lead, you'll not only enjoy competitive benefits and opportunities for personal growth but also play a crucial role in creating a welcoming environment for both colleagues and customers. Join us to be part of a team that champions collaboration and excellence in service, making every shift rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Lower Earley Simply Food in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and appropriate for the role. First impressions matter, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Food - Lower Earley Simply Food in Reading
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can step up and take charge, especially in a busy environment like ours!
Be Specific About Your Experience:When detailing your past roles, focus on specific tasks you've handled that relate to the Shift Lead position. Mention any operational responsibilities you've had, as this will show us you're ready for the challenges of the role.
Emphasise Customer Service:Since customer service is key in our stores, share examples of how you've provided excellent service in previous jobs. We love candidates who can model great customer interactions and create a welcoming atmosphere!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style. Think of examples where you've successfully coached or motivated colleagues. Highlight how you can create an inclusive team atmosphere and drive productivity.
✨Demonstrate Customer Service Excellence
Customer service is key in this role, so come ready to share your experiences. Talk about times when you went above and beyond for customers or how you handled difficult situations. This will show that you can model great customer service as expected.
✨Prepare for Operational Scenarios
Expect questions about operational tasks and how you'd handle them. Brush up on health and safety legislation and think through scenarios related to store opening and closing. Being able to discuss these processes will demonstrate your readiness for the role.
