At a Glance
- Tasks: Assist customers and ensure a smooth shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Other info: Dynamic shifts that keep you on your toes in a fast-paced environment.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be over 18, with a passion for food and excellent communication skills.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Sunday: 16:00-20:00
- Tuesday: 19:00-23:00
- Thursday: 19:00-23:00
- Saturday: 19:00-23:00
Under 18 disclaimer: This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Woodley in Reading employer: Marks & Spencer Plc
Join M&S as a Customer Assistant in Woodley, where you'll be part of a dynamic team that thrives on delivering exceptional service in a fast-paced environment. We offer competitive pay, including an unsocial hours premium, and a supportive work culture that encourages personal growth and teamwork. With opportunities to engage with our diverse food products and enhance your digital skills, M&S is the perfect place for those looking to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Woodley in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will demonstrate that you're ready to deliver that five-star service M&S is looking for.
✨Tip Number 3
Be flexible and adaptable! During your interview, highlight your ability to thrive in a fast-paced environment. Share experiences where you've successfully handled changing demands, showing that you're ready to roll with the punches.
✨Tip Number 4
Don’t forget to showcase your digital confidence! Mention any experience you have with digital tools or technology, as this is key for enhancing the customer experience at M&S. It’ll show that you’re not just a people person but also tech-savvy!
We think you need these skills to ace Customer Assistant - Food - Woodley in Reading
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for M&S Food shine through! We want to see that you’re not just looking for any job, but that you genuinely care about delivering top-notch service and have a love for our products.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. Mention your experience in high-pressure environments and how you thrive when things get busy – we want to know you can keep up with our fast-paced store!
Be Yourself:We’re looking for down-to-earth colleagues, so don’t be afraid to let your personality shine through in your application. Share a bit about yourself and what makes you a great fit for our team – authenticity goes a long way!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, make sure you familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent launches will show your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Resilience
Prepare examples from your past experiences where you've thrived under pressure. Whether it’s handling a busy shift or resolving customer complaints, demonstrating your ability to stay calm and effective in high-pressure situations will impress the interviewers.
✨Emphasise Teamwork
Think of specific instances where you’ve worked well in a team. M&S values a positive environment, so sharing how you’ve supported colleagues or contributed to a team goal will highlight your collaborative spirit.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you have experience with retail technology. Mention any familiarity with tools like Sparks or similar systems, as being digitally confident is essential for enhancing the customer experience.
